can't update definitions and reinstaller keeps running

Hi Jenny,

Thanks for posting. What's happening is VIPRE is trying to repair itself. What we need to do is uninstall/reinstall. Please refer to the instructions below.

Uninstall:
1.Click 'start', and click 'control panels.'

2. Double Click on 'Add or Remove Programs.'

(VISTA: Double click 'Programs and features.')

3. Please look for VIPRE.'

4. Click 'Change'.

5. You will receive a prompt that asks you 'Remove All Items'. Please choose 'Yes' and click 'next.'

6. Please follow the rest of the prompts until you are able to click 'Finish.'

7. You will be asked to restart your computer, please do so.

Reinstall:
1. Click on the following link to install VIPRE:
http://go.sunbeltsoftware.com/?linkid...

2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.

3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.

4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.

5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.

If you any further problems please feel free to contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you.

Thanks,
~Tim