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computer freezes at "cleaning up" after a boot scan
my computer freezes at "cleaning up" after a boot scan. what can i do about this?
I’m undecided
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Inappropriate?DonsComputers,
If you're getting stuck at this screen you can press any key before the scan to skip the scan. It's a good idea to do a scan of the system in safe mode as it'll be easier for VIPRE to clean up the threat. To do this, keep tapping F8 as the computer is turning on until a menu comes up. Choose the "safe mode" option. Once Windows has booted up in safe mode, run a deep scan with VIPRE. If VIPRE is still unable to completely remove the threat contact us at support@sunbeltsoftware.com. We'll need to get some files from your computer and we'll have our malware specialist help you remove the threat.
