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counter spy crashes vista sp1 during auto scans and manual scans.
All sorts of boxes pop up and process quit working.
I’m frustrated
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Inappropriate?Hi brencan1,
I apologize for this inconvenience. Let's try running a scan in Windows Safe Mode.
*Restart your computer, then tap the F8 key on the keyboard after it first starts up (ex. If you have a Dell it will flesh Dell on the screen, then start tapping F8). When the menu appears, use the arrow keys to select safe mode and press enter twice. If you are prompted to select a user, select your username.
Run a scan and let me know if it still crashes or fails to complete the scan.
Thanks,
~Tim1 Comment
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This solves the problem
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I ran a quick scan in safe mode and it complete successfully. It found one harmless cookie. Still, seconds after it start a scan in regular mode it renders my system unuseable and I have to reboot. -
Inappropriate?brencan1,
It sounds like there is a conflict with some other software running on your system. Do you have any other security software such as another antivirus/antispyware or a firewall running? -
Inappropriate?I have Norton 360 v2. I've never had aproblem with the two running together before.
I’m still frustrated
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Inappropriate?Hi brencan1,
If you disable Norton 360, does it then allow CounterSpy scans to work in regular Windows mode?
Thanks,
~Tim -
Inappropriate?I am not exactly sure how to disable 360 completely. I disabled the firewall and also autoprotect and ran a quick scan of counter spy in normal mode. Again all sorts of boxes (DEP) popped up and basically crashed my computer.
Help??Please??
I’m frustrated
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Inappropriate?Hi Brencan1,
I would like to further research this issue. We'll need to get some logs from CounterSpy.
1. First open Counterspy by double clicking on the Counterspy icon in the System tray (Down by the time on your computer)
2. Click on the word “Help” then “About”
3. Then click on the button labeled “Support tools” then “Run Diagnostics”
4. Make sure that all the boxes are checked and click “ok”
5. Once this starts, it will take a couple minutes while the utility gathers information. It will create a file on your desktop called “Counterspy Antispyware Diagnostics.rar”
6. After that file appears, run the following utility.
http://www.sunbelt-software.com/suppo...
You will be asked for your support ticket number. Enter: 001-00-259276
Then, attach the new file to an email to us.
Contact our support team at support@sunbelt-software.com and we will have someone work directly with you. Please reference ticket id 001-00-259276
Thanks,
~Tim -
Inappropriate?Thank you Tim for your patience on this matter. I appreicate your help and just did as you requested.
I’m thankful
