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CounterSpy 3.1.2416 will not update virus definitions.
Current defitions file is ver. 2422 from Nov. 11, 2008 at 3:31 pm; today is Nove. 30, 2008. CounterSpy 3.1.1606.1 will not either automatically or manually allow download of latest definitions file.
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Inappropriate?II'm having the same issue. The program tells me it is out of date, I click check for updates the window disappears and nothing happens.
I’m concerned
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Inappropriate?After waiting two hours, I clicked on update for laughs and, magically, CounterSpy began the update process. I have no idea what happened or why the update process now works.
It will be interesting to see if automatic updates work tomorrow.
I’m confused.
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Inappropriate?Hi,
I apologize for the inconveniences with the definitions. Counterspy may have had an issue communicating with the server temporarily. If this happens again please feel free to contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you.
Thanks,
~Tim -
Inappropriate?CS has not been able to update definitions for a couple of days. It gave me the BSOD when it tried to run and crashed twice!!!
What's up?
I tried uninstalling and reinstalling and upon reinstalling, when you click on update definitions, it will not, nothing happens.
When I got BSOD, it said, CS could not connect with server, internet connection issues or something, but not on my end! -
Inappropriate?Hi Iwarteman,
I apologize for the inconveniences this has caused. Please contact us directly so we can open a ticket for this issue. If you are getting BSOD's we are going to need to get logs to look further into this.
Please contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you.
Thanks,
~Tim
