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CounterSpy V3 seems dead; how do I uninstall completely?
I have CS V3.1.2315 on a laptop with XP HE SP2. After intermittent problems with Definitions updates over the last several days, the application now seems about dead in the water. I use it as an "on demand" scanner, but now when I try to start the app, it takes minutes to start up and never completes loading (e.g., the splash screen never fills out completely). If I try to update definitions, nothing happens. If I try to shut it down, it disappears but then reappears in the system tray. My computer is now running slow, similar to the way it did when I first installed the app months ago (that took over a week to troubleshoot). I haven't made any changes in my laptop configuration in months; this all seems to have followed the CS V3 update issues.
I love the software when it works, and if you have an easy fix, I'd be grateful for it, but I just don't have time to spend hours or days troubleshooting this again. If there's no obvious fix at this time, how do I do a complete and total uninstall of CS V3?
FYI - I have CS V2 running on another laptop and I'll keep that running as long as it's stable.
I love the software when it works, and if you have an easy fix, I'd be grateful for it, but I just don't have time to spend hours or days troubleshooting this again. If there's no obvious fix at this time, how do I do a complete and total uninstall of CS V3?
FYI - I have CS V2 running on another laptop and I'll keep that running as long as it's stable.
I’m frustrated
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Inappropriate?Hi TSquared,
We have been updating our servers over the past week which has caused some delays in the definitions for some. This may also have to do with being on CounterSpy version 3.1.2315. We have since updated to version 3.1.2416 which should resolve a lot of these issues for you.
Please follow the instructions below to do a clean uninstall/reinstall of the CounterSpy.
Uninstall:
1.Click 'start', and click 'control panels.'
2. Double Click on 'Add or Remove Programs.'
(VISTA: Double click 'Programs and features.')
3. Please look for 'Counterspy.'
4. Click 'Change'.
5. You will receive a prompt that asks you 'Remove All Items'. Please choose 'Yes' and click 'next.'
6. Please follow the rest of the prompts until you are able to click 'Finish.'
7. You will be asked to restart your computer, please do so.
Reinstall:
1. Click on the following link to install counterspy 3.1.2416:
http://go.sunbelt-software.com/?linki...
2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.
3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.
4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.
5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.
I apologize for any inconveniences this has caused. If you any further problems please feel free to contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you. Please reference ticket id
Thank you,
~Tim1 Comment
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This answers the question
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Tim, thanks for the detailed instructions. I have 1 question and 1 comment. First, is there any Sunbelt Cleaner for CS V3 that I need to run to be certain that all the Registry entries, etc. are completely removed during the uninstall? Second, I will give this a try over the weekend and let you know what happens. Thanks. -
Inappropriate?Hey TSquared,
Sure, we have a CounterSpy cleaner utility. Use the link below to download it.
http://tinyurl.com/5kfqps
Thanks,
~Tim
