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CounterSpy V3 slow boot up
Counterspy upgraded from V2 to V3 couple of weeks ago. Experiencing sporadic very slow boot up 20 minutes or so, and some PC freezes long after boot up during usage. Cannot get to task manager, & must reboot.
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Inappropriate?It sounds like CounterSpy's active protection may be having a conflict with another program's active protection. Please open CounterSpy. In the top left click on File then Settings. Go to the Active Protection tab and turn off the "Check files when they are opened or copied" option. Does this solve the problem for you? -
Inappropriate?The Check Files when they are opened or copied was not checked.... already was off -
Inappropriate?Hello Doug,
Thank you for contacting technical support.
I would suggest trying to treboot after disabling active protection.
If there is still no change, I would recommend doing a clean uninstall and disinstall. Please use the instructions below to remove your copy of CounterSpy Version 3 and install a clean copy. Uninstalling CounterSpy is a two part procedure but it's very simple. First do the following. You will need your Registration key to do this, if you don’t have it, call or email us. You can find our information at
http://www.sunbeltsoftware.com/Home-H...
under the supports tab.
1. Click 'start', and click 'control panels.'
2. Double Click on 'Add or Remove Programs.'
(VISTA: Double click 'Programs and features.')
3. Please look for 'Counterspy.'
4. Click 'Change'.
5. You will receive a prompt that asks you 'Remove All Items'. Please choose 'Yes' and click 'next.'
6. Please follow the rest of the prompts until you are able to click 'Finish.'
7. You will be asked to restart your computer, please do so.
1. Click start and click Run.
(VISTA: Click Start, type 'Run' in the search box, and click enter.)
2. Type 'C:' and then hit enter.
3. Please Double click on Documents and Settings, All Users, Application Data, Sunbelt Software.
Note: If you do not see these folders, you will have to enable hidden files and folders.
Click tools, and folder options.(VISTA: Click 'Organize' and click 'folder and search options.') Click view. Click on the circle that says 'View hidden files and folders.'
4. Please delete the 'Counterspy' folder.
1. Click on the following link to install counterspy 3.x http://go.sunbelt-software.com/?linki...
2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.
3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.
4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.
5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.
Warm Regards,
Eric Milliot
Tier I Consumer Technical Support
SUNBELT SOFTWARE
Email: support@sunbelt-software.com
Voice: 1-877-673-1153
Fax: 1-727-562-5199
Web: http://www.sunbelt-software.com
Physical Address:
33 N. Garden Ave.
Suite 1200
Clearwater, Fl 33755
United States
