Counterspy V.3 error - Subsystem: Scan Control, Description: Could not complete scan
I've had this problem ever since upgrading to V3. I've tried uninstalling and doing a clean install, I've tried disabling, then removing my antivirus (Kaspersky v7), and reinstalling counterspy. All defs and programs have been updated.
I get the error on automatic or manual scans, quick scans, or deep scans. It does not fail on the same file each time, sometimes it runs longer, sometimes shorter, but I can't get a scan to complete without getting this error.
The counterspy event llog shows the error as (Event: Error, Subsystem: Scan Control, Description: Could not complete scan.) As a programmer, I must add that's not a very helpful error message - sounds like a general error trap.
I get the error on automatic or manual scans, quick scans, or deep scans. It does not fail on the same file each time, sometimes it runs longer, sometimes shorter, but I can't get a scan to complete without getting this error.
The counterspy event llog shows the error as (Event: Error, Subsystem: Scan Control, Description: Could not complete scan.) As a programmer, I must add that's not a very helpful error message - sounds like a general error trap.
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Inappropriate?Hello TGS1,
Sorry to hear that your having difficulty,
Could you please check something for me,
please go to Start > Control Panel > Add/Remove Programs
Please let us know if Embassy Security Suite is installed.
Regards,
Perry
email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500
Ticket#001-00-255411 -
Inappropriate?Thanks for the quick reply Perry! No, I don't have Embassy Security Suite installed. The only other security-related software running real-time is Comodo Firewall Pro, but I checked the logs and there doesn't seem to be anything related happening there.
If there''s any other information that would help, please let me know! -
Inappropriate?Hello,
Could you please try to disable the Rootkit Detection.
To do this please go to File> Settings > Scan Options
Please try to disable the Rootkit detection for all three, deep, quick and custom.
Please let me know if this should resolve your issue.
regards,
Perry
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