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CounterSpy won't delete trojan?
Counter Spy has detected 'Trojan.TDSServ'. I have asked that it be removed. It states that it has, but when another scan is run, the same trojan shows up. What do I do?
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Inappropriate?Hi IshKennedy,
Thank you for posting. First please make sure you are on the most recent software version (3.1.2315) and definition version (2256).
I also suggest running a scan in safe mode. This will prevent the trojan from starting automatically with your system, giving CounterSpy a better chance to remove it.
If the computer is running, shut down Windows, and then turn off the power Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
Open CounterSpy and run a manual scan.
When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.
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