How to delete trojan mistakenly classified by CS as "ignored"

How to delete trojan? The followng file was detected - "C:\Documents and Settings\Richard Boote\Local Settings\Temporary Internet Files\Content.IE5\P3AEF6MD\1215059274[1].exe." Although indicated for quarantine. it now reads as ignored. Please advise how to chnage classification and quarantine or delete. Thx. Rich

I’m frustrated

Inappropriate?

Reply to this question

1 person has this question

I have this question, too! Tell me when someone answers.
The more people who ask this question, the more it gets noticed.

Hide ads

EMPLOYEE

Remove Inappropriate?
Delete or Edit for 15 minutes

JasonL, Employee, replied on July 07, 2008 13:27

If you run another scan the threat should still come up if you have the status set to "ignored." If you set the threat as "Always Ignore" then you will have to reset your user data to release the settings. You can reset your user data by running the script below.

The following utility will reset the user data for CounterSpy, you will not need to enter your key again. When CounterSpy re-opens, you will get the getting started wizard, just click skip on it, when CounterSpy does a check for updates, it will register itself.

If you get any security warnings while running the program, be sure to allow them.

http://www.sunbelt-software.com/ihs/c...

If you have any further questions, please feel free to contact our support department at support@sunbelt-software.com or call, 1-877-673-1153.

Thanks,
Jason Layman

this answers the question

Add a comment This answers the question Mark as a company answer