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IE8 and VIPRE Clash!
Internet Explorer 8 has a problem with Vipre Enterprise! I just updated and my system came up fine; but as soon as Agent loaded; my system basically became unresponsive and an "interactive dialogue" taskbar started flashing. I clicked on the tray icon and it said something about Microsoft C++ had a problem with sbamsvc.exe (Event ID: 1000)and it basically brought my machine to is knees.
The Exact wording is:
A Device or program has requested attention. Device or application c:\prgfile\sunbelt software\sbeagent\sbamsvc.exe. Message title: Microsoft Visual C++ Runtime library.
The next error was:
The desc for Event ID 0 from source SBAMSvc can not be found.. either the component that raises this event is not installed on your local computer or the install ation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display indomation had to be saved with the event.
The following information was included with the event:
Service Started
Followed by another error Event ID: 1000
Faulting application SBAMSvc.exe, ver 3.1.2434.0, timestamp 0x49500eab, faulting module SBAMSvc.exe, version 3.1.2434.0 timestamp 0x49500eab, exception code 0x40000015, fault offset 0x0006da37, process id 0xf3c, application start time 0x01 c9a91021f74ed2.
I rebooted into safe mode; disabled Vipre Agent; uninstalled IE8 and rebooted.... Just wanted to give all those early adopters heads up....and a caveat emptor for IE8 & SBAVSVC.
The Exact wording is:
A Device or program has requested attention. Device or application c:\prgfile\sunbelt software\sbeagent\sbamsvc.exe. Message title: Microsoft Visual C++ Runtime library.
The next error was:
The desc for Event ID 0 from source SBAMSvc can not be found.. either the component that raises this event is not installed on your local computer or the install ation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display indomation had to be saved with the event.
The following information was included with the event:
Service Started
Followed by another error Event ID: 1000
Faulting application SBAMSvc.exe, ver 3.1.2434.0, timestamp 0x49500eab, faulting module SBAMSvc.exe, version 3.1.2434.0 timestamp 0x49500eab, exception code 0x40000015, fault offset 0x0006da37, process id 0xf3c, application start time 0x01 c9a91021f74ed2.
I rebooted into safe mode; disabled Vipre Agent; uninstalled IE8 and rebooted.... Just wanted to give all those early adopters heads up....and a caveat emptor for IE8 & SBAVSVC.
I’m anxious
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Inappropriate?I have the same problem & it's driving me crazy.
For the life of me I can't work out where Sunbelt came up with the notion about VIPRE being the most unobtrusive Antivirus program on the market.
It slows everything down unless you turn it off. It is even listed in the Windows Services that it has a Delayed Start. What good is that? Like I mean your antivirus isn't even protecting your machine at start up.
But if you set it to Automatic (which is how it should be set) Windows chokes on boot up!
I’m sad
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Inappropriate?I can tell you I know the developers are working on a fix; particularily for the "interaction" piece... Outside of the IE8 issue; the "interaction" issue seems to have to do with the way the user account name is setup. There is a known issue will seriously flaw an installation of SBAV if there are special characters or spaces in the user name. There is NO work around for this at this time but to create a brandnew user profile with NO spaces or special characters and move the entire contents of the previous profile to the new one, then install VIPRE... I know.. It is not ideal; but that is the only solution to attempt to resolve this interaction problem.
Also; you need to give SB a chance to remedy something that Microsoft created. The intent in my publishing the problem was to hopefully avert others from installing IE8 until this issue can be resolved.. ,Staytuned... They will fix this.. Hopefully sooner than later...
I’m complacent
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Inappropriate?Ty,
I just installed IE8 on my machine. I have On Access Active Protection enabled with the monitors set to Paranoid and see no performance difference. IE8 was spiking the CPU while browsing so I stopped the Vipre Agent service and IE8 still acted the same. Other then the fast CPU spikes caused by browsing I couldn't see any performance difference with or without the Vipre Agent. I'm also running WXP Pro SP3. What OS were you running it on? -
Inappropriate?Sorry.. I left that part out.. I'm on Vista Business... I have a couple of clients that have reported this issues this morning as well...
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Inappropriate?One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.
We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.
http://www.sunbeltsoftware.com/Commun...
