IE connection problems

Hello Andyw,

Sorry to hear that it did not work out for you. However, I do see that you are using a much older version I have provided instructions for you to uninstall the previous version and install the latest version 4.6.1845 and it may resolve your issues. However, if you do not wish to try it, please use the same uninstall instructions but do not complete the installation.

Please use the instructions below to remove your copy of the Sunbelt Personal Firewall and install a clean copy.

Part 1

1.Click 'start', and click 'control panels.'

2. Double Click on 'Add or Remove Programs.'

(VISTA: Double click 'Programs and features.')

3. Please look for Sunbelt Personal Firewall.'

4. Click 'Remove'. (VISTA: Double click 'Uninstall.')

5. Please follow the rest of the prompts until you are able to click 'Finish.'

6. You will be asked to restart your computer, please do so.

Part 2

1. Please use the following link to remove all remaining components of the Personal Firewall.

http://tinyurl.com/5qfbqv

2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.

3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.

4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.

5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.

6. You will receive a window that says "Sunbelt Personal Firewall Cleaner." Please click 'Clean.'

7. You will now, get a message that your computer is shutting down. Please allow it to do so.

Installation

1. Click on the following link to install the Sunbelt Personal Firewall

http://tinyurl.com/2br54p

2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.

3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.

4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.

5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.

6. you will get a notice from your computer telling you that You must restart your computer. Please click yes.

7. After your computer restarts, please double click on the Personal Firewall icon that is now down by your time clock.

If you need assistance troubleshooting this issue please contact our support dept. and please reference your ticket# below.

Regards,

Perry

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

Ticket#001-00-249315