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My definitions file will not merge after downloading, what to do?
Counterspy will download new defintions files, but cannot merge them. Also, when I try to open Counterspy, it gives me an error message "connection denied to scan engine - may be running a scan" when it is not. I have tried using the reset tool provided in another thread about this issue, still no luck.
What do I need to do to fix this?
What do I need to do to fix this?
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Inappropriate?Hey CharlesT,
Thanks for posting.
First, let's restart CounterSpy.
To do this right-click on the CounterSpy icon, by your system clock.
Choose "ShutDown".
Now try to open CounterSpy again from your desktop shortcut or from the Start menu.
Afterwards, we'll need to correct the definitions merging problem.
First, clear out your temporary internet files.
Do this by opening the internet explorer, Click on the word "tools" then "Internet options" When this window opens, choose delete files.
Then, open CounterSpy, click on "File" then "Download full definitions"
This should correct the problem.
If you continue to experience any more problems please feel free to contact our support team at support@sunbelt-software.com and we will have someone work directly with you.
Thanks,
~Tim
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this answers the question
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This answers the question
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That's got it! Thank you for the help. -
Inappropriate?This was great advice! I had the same problem, and it worked perfectly. Thank you very much, Charles, for posting your question--and thank you, Tim, for helping to troubleshoot this issue! -
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