My new subscription has disappeared!

Thank you for posting David!

First please click the link below to clean out any of the files that may be left behind from any previous installs of Counterspy.

Click Save File when prompted

From the Save As screen select Desktop from the drop-down menu

Click Save the program will download

When the download has completed you will get a pop-up window.

Click Run when prompted

There will be a window pop up to Reboot

Click OK to reboot the computer.

CS Cleaner Tool:
http://www.sunbelt-software.com/support/VC/CS&VClean.exe

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Now that the computer has rebooted please reinstall the program from the following directions

Downloading Counterspy 3:

1. Click on the following link to install Counterspy:
http://www.sunbelt-software.com/support/VC/CSC_EN.3.1.2710.exe

2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.

3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.

4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.

5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.

6. Please wait while the install shield wizard loads.

Installation Wizard:

1. Welcome to the installation wizard for Sunbelt CounterSpy. Click next.

2. Click on the circle next to "I accept the terms in the license agreement" and click next.

3. It will ask “Do you want to change the folder location of counterspy?” Just click next.

4. Next you will see a window that says ready to install the program. Click install.

5. When counterspy is done installing it will say Finished, Click finish.

6. Please double click on the counterspy icon on your desktop. It looks like an orange C with a grey S in the middle.

Getting started:

1. The first screen you will see is the Welcome to the Counterspy Setup Wizard window. Choose next.

2. Next you will receive a screen that says Internet Access and Proxy Servers. Please click next if you do not connect through a proxy server.

3. Next, you will receive a screen that says Update Now and Automatic Updates.

a. Update now. Click Check for Updates. Once the updates downloaded, please move on to b.

b. Automatic Internet Access. Please check Allow Automatic Internet Access and move on to c.

c. Automatic Updates. Check the box that says Automatically check for updates. Select every 2 hours.

4. Click next.

5. Next you will receive a screen that says Active Protection. Check Enable Active Protection, Select medium and click Next.

6. Next you will receive a pop up that tells you to look for any other real-time protection software running. Click OK

7. Next you will receive a screen that says ThreatNet Community. Please leave both box’s checked and click Next.

8. Next you will receive a screen that says Scan Schedule Check I want to review... , and leave Make up missed scans.... unchecked. Click Next.

9. Next, you will receive a screen that says Windows Integration.

a. Windows Security Center. Check Integrate Counterspy info Windows Security Center. Please move on to b.

b. Windows Defender. Please check Disable windows Defender if it is not grayed out. If it is grayed out, just hit Next.

10. Next, you will receive a screen that says Activate and Register Counterspy. Click, I want to activate...

11. Please enter your First and last name, along with your email address.

12. Next, you will receive a screen that says The Counterspy Setup Wizard is complete. Click Finish.

Please let me know if you need any further assistance.