New Vipre installation not working. I'm unprotected now.

It doesn't run for 15 days. Tells me the subscription is invalid and there are 0 days remaining. Also, never received an email with new activation number. ( Delete or Edit)

Uninstalling/reinstalling allowed me to have the 15-day trial....

It would appear there are two issues here:
1. Upgrading from a previous version of CounterSpy doesn't work, and
2. New registration keys aren't being sent out.

If it helps.... I paid for my upgrade using PayPal, and I am using Windows Vista with the UAC turned off. ( Delete or Edit)

Thanks Greg for letting me know that an uninstall and reinstall will fix the trial issue! Seems there is definitely an issue with the upgrade and with the keys being sent out. I apologize for this experience and these are top priorities for Sunbelt. Enjoy your weekend! ( Delete or Edit)

Uninstalling and reinstalling allowed me the option to have a 15 day trial also, so it's running now. I did not have this option the first time. There was no Reg key in my upgrade email. I sent an email to onlineshop@sunbeltsoftware.com for a registration key. Hopefully I will get one soon. Also, the remainder of CounterSpy subscription is supposed to be applied to VIPRE, but my CounterSpy is gone, so I don't know how this will work. I asked that this be addressed when I am issued a new key, so hopefully this can be applied to that key. My CS doesn't expire intil March 31, 2009! ( Delete or Edit)

I too upgraded from CS to Vipre using online option. Uninstalling and reinstalling (twice) has not solved my problem. There was no Reg key in my upgrade email, so I sent email to onlineshop@sunbeltsoftware.com for a registration key. Laura promptly sent one. However even after uninstalling/reinstallling twice, the program is still not working. I cannot get Updates to run (Current Def Version = 0) nor Active Protection to start. Until this is resolved, I am going to dump VIPRE and attempt to reinstall Counterspy. Very unhappy with wasted time on a $10 upgrade. ( Delete or Edit)

If you have a current subscription to CounterSpy and wish to upgrade to VIPRE, the cost is only $9.95. Your new VIPRE key will expire at the same time as your original CounterSpy key. Also if you have less than 3 months left in your CounterSpy subscription, we'll add an additional 3 months for free. ( Delete or Edit)

No key in my email, so I sent an email to you directly. Also, I reinstalled Vipre and it now allowed me a 15 day trial, so I am running for now. Thanks ( Delete or Edit)

Techzilla, we don't care if they are two completely animals, nor do we care that you have participated in the beta programs. What we do care about is that this has been the worst implementation that most of us have ever seen regarding security software.

Probably like others here, I first learned of the production release through the CounterSpy newsletter. The only information offered was that it was $10 for current CounterSpy members to upgrade.

Upon paying $10 for the software, there were no instructions as to the next steps.... no link to download the software, no nothing. Just a howdy-do, here's your receipt, thanks for buying. I had to download the trial software which didn't work. Second, we never received our registration keys.

I have also been using Counterspy for awhile, and entrust them with the security of my PC. I will trust no other, but that doesn't excuse the fact that this has been a fiasco that the beta testers didn't test. ( Delete or Edit)

I just opened the email I recieved and followed the second link in the email to the upgrade page. You enter your CS reg info and place your order...You pay then you get the download links and your new key in a webpage. Physically there is no difference in the trial or the paid version...they are exactly the same just like CS is.The first link in the email takes you to the trial version where you can read the product details. In the FAQ it says to uninstall CS and any other AV type software.

From the FAQ-------------------------------..

I ran the upgrade from CounterSpy to VIPRE, but the VIPRE Install is not getting through its setup.

Make sure that CounterSpy is uninstalled. Also, we strongly recommend to turn off (better yet uninstall) other antivirus products that have active protection. After that, re-run the VIPRE install. If that does not do the trick, get in touch with our Support Team.
-----------------------------------------------

The upgrade offered was a licence upgrade. I agree the email would imply a software upgrade.the way it was written.

here is a link to the manual uninstall portion of CS
http://beta.sunbelt-software.com/view...

There is also a liknk on that page to the Microsoft cleanup utility.
That should help remove the leftover AV stuff that likely didn't uninstall also,

Many of us beta testers faced these issues and more and again there is a wealth of info in the beta forum. Create an account and you will see everything..otherwise it is hidden. ( Delete or Edit)

Mike,
Vipre has a safe mode scanner also. but you failed to mention exactly what the error you got was. If your disc is failing or you are having some other underlying issue, any scanner may encounter difficulties. Is the failure at random spots, or on a certain file? Or possibly is the file it is checking possibly huge? ( Delete or Edit)

Mike,
It looks like sunbelt answered the question but to add to that in safe mode most software and services are disabled allowing apps like vipre to run without a conflict. It really sounds though like you have some underlying issues or other problems with your system. If you can successfully run in safe mode then i would try to track down the program by turning off all startup items using MSCONFIG from the run command prior to exiting safe mode...then try a quick scan or something in regular windows. If that works then slowly turning items back on and rebooting would likely nail it down. ( Delete or Edit)

Something I found working remotely on a clents machine last night was I had to turn off the firewall and AP otherwise the system would lock up on a scan. You might try that also. That is a known issue i discovered in the Beta foirums last night. Try turning off Active Protection and see what happens. ( Delete or Edit)