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Ninja Email security fails to install
We have newly installed a Windows Server 2003 R2 and a
Exchange SP1. Then we tried to install your Ninja Email
Security. During the installation process when the CMD window
pops up, there is showing up a kind of Login screen where i
have to enter an account who has the rights for impersonating
calls for web services. When I enter a account who has the
rights to do it, then I get an error message something like
Group name cannot be found. I have checked the Service
Account who has the account several times, but I always get
the same error. This Login Screen is nowhere documentated in
your user manual, also not in your support knowledge base.
What could be the reason for this ? How to solve this issue?
Exchange SP1. Then we tried to install your Ninja Email
Security. During the installation process when the CMD window
pops up, there is showing up a kind of Login screen where i
have to enter an account who has the rights for impersonating
calls for web services. When I enter a account who has the
rights to do it, then I get an error message something like
Group name cannot be found. I have checked the Service
Account who has the account several times, but I always get
the same error. This Login Screen is nowhere documentated in
your user manual, also not in your support knowledge base.
What could be the reason for this ? How to solve this issue?
I’m sad
1
person has this problem
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
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Inappropriate?Make sure you use the format domain\user. It is recommended that you create a new user for this account and set the password to never expire. A basic user will be fine. The installer will assign all necessary permission to the user. -
Inappropriate?Still doesn't work. Still get the error "unhandeled exception" and "groupname cannot be found". I'm running Exchange 2007 SP1, i forgot to tell and is all in a x64 environment.
Here is the exception text. "Gruppename" means group name. German error text.
---
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.Runtime.InteropServices.COMException (0x800708AC): Der Gruppenname konnte nicht gefunden werden.
at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_SchemaClassName()
at ServiceAccountSelector.ServiceAccountSelectorDialog.IsLocalAdmin(IdentityReference account)
at ServiceAccountSelector.ServiceAccountSelectorDialog.btnOK_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.PerformClick()
at System.Windows.Forms.Form.ProcessDialogKey(Keys keyData)
at System.Windows.Forms.Control.PreProcessMessage(Message& msg)
at System.Windows.Forms.Control.PreProcessControlMessageInternal(Control target, Message& msg)
at System.Windows.Forms.Application.ThreadContext.PreTranslateMessage(MSG& msg)
I’m still sad
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Inappropriate?Try creating a user group named "administrators". It appears that the Ninja installer is trying to check this group which is probably named something else in your OS version.
I see that you also have a support ticket open with us. If what I suggested above does not work. Please let the technician you are working with know so that we can get it escalated to Tier 2.
1 person says
this solves the problem
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Inappropriate?The group name "administrators" worked, but after all clear and "nearly" installed then i get another error message : "Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact Support ..... Custom Action SetFolderPremissions script error -2146233087, msc ...
I opened here a requests as well as a the ticket, so that maybe also other users can see a solution to my error. It seems that Ninja Email Security is not designed for multilanguage (or different than english) server environments.
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Inappropriate?Create a user named "NETWORK SERVICE" and then try again.
If this works it's very important that you give the real network service account full control over the Ninja install folder.
1 person says
this solves the problem
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Inappropriate?I have logged both of these as bugs. This will be fixed in a future version of Ninja.
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