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Outlook experienced a serious problem with the 'sunbelt software outlook antivirus object' add-in
For the last few months my pc has some major issues with locking up, apps not responding etc, I can't close outlook, trying to load any app results in another lockup, ctrl-alt-delete gives:
logon process has failed to create the security options dialog.
can't shut down or restart so have to hard power off the pc... Had this for months, have reinstalled Vista many times, have been cursing Dell for building crap computers.. except today I decided to leave it on, and eventually after about an hour outlook pops up a message:
"Outlook experienced a serious problem with the 'sunbelt software outlook antivirus object' add-in"
and then vista throws this message:
"Sunbelt Software Anti Malware Service stopped working and was closed"
and then the pc comes back to life.. I have disable email protection for now, but this needs fixing.
PC is a Core2extreme Quad 3.6, 4gig ram, running Vista Ultimate 32bit (dual boot to 64bit has never had the issue)
Pleae help, I don't want to go back to Mcafee ;-)
logon process has failed to create the security options dialog.
can't shut down or restart so have to hard power off the pc... Had this for months, have reinstalled Vista many times, have been cursing Dell for building crap computers.. except today I decided to leave it on, and eventually after about an hour outlook pops up a message:
"Outlook experienced a serious problem with the 'sunbelt software outlook antivirus object' add-in"
and then vista throws this message:
"Sunbelt Software Anti Malware Service stopped working and was closed"
and then the pc comes back to life.. I have disable email protection for now, but this needs fixing.
PC is a Core2extreme Quad 3.6, 4gig ram, running Vista Ultimate 32bit (dual boot to 64bit has never had the issue)
Pleae help, I don't want to go back to Mcafee ;-)
I’m frustrated
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Inappropriate?Hello Ricci,
Could you please disable any addons that you may have installed. Once you have them all disabled, please try to duplicate the error. If you do not get the error, please enable 1 addon at a time untill you get receive the error. Once you find out which addon is causing the problem then you can turn all of them back on except for the one with the issue. A common add-on that causes issues is iTunes.
To disable your addons, please open Outlook
Go to Tools > Options > Other Tab > Advanced Options > Com Add ons
If you are still having trouble, please contact our support dept directly so we can assist you with resolving this. Please reference your ticket# below.
Regards,
Perry
email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500
Ticket#001-00-280655 -
Inappropriate?I disable all addins including iTunes, and I continue to get the Windows lockups and then windows closes Vipre and tells me:
This problem was caused by VIPRE 3.1 Beta 6, which was created by Sunbelt Software.
I don't think I am running 3.1 beta 6 as I have installed the latest updates???
I’m fed up with Vipre!
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Inappropriate?Hello Ricci,
Sorry for the problems you are experiencing. Please follow these instructions to upgrade to the new version that has been released.
First, uninstall by using Add/Remove programs, then use the cleaner below.
Vipre Cleaner
http://www.sunbelt-software.com/suppo...&VClean.exe
Restart your computer.
** IMPORTANT** Make sure you have all your other virus/spyware programs turned off before you reinstall.
http://www.sunbelt-software.com/suppo... Save this to your desktop and run.
If your still having problems email us back. -
Inappropriate?I have uninstalled, used the cleaner, downloaded and reinstalled... and I am sitting here with a little red vipre icon as it has crashed again as it has most days since reinstalling..
I’m frustrated
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Inappropriate?Ricci, Please contact us directly at support@sunbeltsoftware.com we would like to get some log information from you to help us determine what is causing it to do this.
Please let me know if you have any questions.
Thanks,
Peter -
Inappropriate?I have sent the email so will see what happens..
Now having trouble on my other machines, my server and laptop both have the red icon....
The company I work for use Vipre based on my recommendation. They are now evaluating other products because recently they are having too many problems.
I think I have had enough now. Vipre used to be good but recently it has gone down hill, I just want to get my money back and spend it on something that will not result in my wasting hours of my time :-(
I’m sad
2 Comments
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This solves the problem
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This comment was removed on 04/15/09.
see the change log -
The add-on is not supposed to be there if your email is POP3. Disable the add-in and you are still protected. The add-on is for Exchange and it is looking for an Exchange server. We had this happen on 5 PCs at 2 different offices and all of them were POP email clients. -
Inappropriate?Open up a command prompt and type this. It fixed my problems.
regsvr32 -u "C:\program files\sunbelt software\sbeagent\sbamoutlook.dll"
