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Problem installing the agent in Windows 2008
I have a problem installing the agent on a Windows 2008 Server (the one that runs the enterprise console). So far I can install (push) the agent on all the computers without problems. The only computer that gives me an error its the 2008 server.
I checked on the event viewer and I get this entry:
- System
- Provider
[ Name] MsiInstaller
- EventID 11708
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2009-04-03T01:56:02.000Z
EventRecordID 1240
Channel Application
Computer SYSBACKUP.T?????????? (Edited)
- Security
[ UserID] S-??????? (edited)
- EventData
Product: Sunbelt Enterprise Agent -- Installation failed.
(NULL)
(NULL)
(NULL)
(NULL)
7B39443534343631312D463433372D343135332D393133452D3931434530333635383343437D
--------------------------------------------------------------------------------
Binary data:
In Words
0000: 3544397B 31363434 34462D31 342D3733
0008: 2D333531 45333139 4331392D 36333045
0010: 43333835 7D43
In Bytes
0000: 7B 39 44 35 34 34 36 31 {9D54461
0008: 31 2D 46 34 33 37 2D 34 1-F437-4
0010: 31 35 33 2D 39 31 33 45 153-913E
0018: 2D 39 31 43 45 30 33 36 -91CE036
0020: 35 38 33 43 43 7D 583CC}
I checked on the event viewer and I get this entry:
- System
- Provider
[ Name] MsiInstaller
- EventID 11708
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2009-04-03T01:56:02.000Z
EventRecordID 1240
Channel Application
Computer SYSBACKUP.T?????????? (Edited)
- Security
[ UserID] S-??????? (edited)
- EventData
Product: Sunbelt Enterprise Agent -- Installation failed.
(NULL)
(NULL)
(NULL)
(NULL)
7B39443534343631312D463433372D343135332D393133452D3931434530333635383343437D
--------------------------------------------------------------------------------
Binary data:
In Words
0000: 3544397B 31363434 34462D31 342D3733
0008: 2D333531 45333139 4331392D 36333045
0010: 43333835 7D43
In Bytes
0000: 7B 39 44 35 34 34 36 31 {9D54461
0008: 31 2D 46 34 33 37 2D 34 1-F437-4
0010: 31 35 33 2D 39 31 33 45 153-913E
0018: 2D 39 31 43 45 30 33 36 -91CE036
0020: 35 38 33 43 43 7D 583CC}
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Inappropriate?We have seen some issues with 2008 server that runs the console and not being able to deploying to its self.
Create a seperate policy for your server and on the agent setting tab of the policy change the policy and update server to save as IP address. For some reason 2008 cannot find itself through DNS but changing it to IP address correct the issue and take DNS out of the picture.
Now you should be able to push and agent to the server with no problems.
