RDP Issues

Hi Perry-

First of all, thanks so much for the quick response. It is greatly appreciated. I think this "Get Satisfaction" concept is a very good one.

I went ahead and tried what you suggested, but I am still unable to connect to my machine. I know it has something to do with SPF because as soon as I right-click on the tray icon and select 'Disable Firewall' I can connect.

Are there any other areas I can check to see what is blocking the connection? I can give you as much detail as you'd like about my network setup.

Thanks again,
Blake

Hello Blakeh,

Could you please open SPF

Go to Network Security > Nips > Please set nips to Medium.

Please let me know if this works for you and we will create a rule for you.

Regards,

Perry

If I open SPF and click on Intrusions > NIPS the "Enable Network Intrusions Protection System" box is not ticked (so I am not using NIPS). If I do tick the box and then set everything to "Permit", I am still unable to connect to the machine.

Thanks again for any insight you might have.

-Blake

Hello Blake,

Could you please try to disable the firewall by right clicking the (shield icon) near the clock in the bottom right hand corner and choose disable firewall. Once disabled could you please attempt to connect; please advise of the outcome. Also, Vista does require that you enable RDP via command prompt before it can be used. Has that step been done?

Regards,

Perry

Perry-

As I said above, if I disable the firewall, I am able to connect to the machine. All the settings for RDP are set correctly. There is still some setting within SPF that is stopping me from making a connection.

Thanks,
Blake

Hello Blake,

Could you please contact us directly via phone so we can troubleshoot what may be causing this issue for you.

Thank you for your patience.

Regards,

Perry

Please reference ticket#001-00-248660

Support: support@sunbeltsoftware.com
Hours: Mon-Fri, 9am-6pm (EST)

877-673-1153 (US/Canada) ext 500

What settings need to be set on the destination side which also has SPF?
and how to reenable Ping reponses??

Hi dherrick,

To allow remote desktop on the receiving machine please apply the settings below.

1. Open Sunbelt Personal Firewall

2. Click on the Network Security tab

3. Click on the Applications tab

4. Click on the packet filter button

5. Choose Add

6. Give this rule a name like, “Remote Desktop.”

7. Add the mstsc.exe file to this rule by clicking on the browse button. Usually located here: C:\WINDOWS\system32

8. Under protocol choose: udp & tcp.

9. Under the Local section, choose Add and click on Port.

10. Type in the port number 3389.

11. Choose Ok

12. Do the same for the Remote section to allow outbound communication

13. Under the Direction section, choose both and then keep it set to Permit.

If you any further problems please feel free to contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you.

Thanks,
~Tim

Hi Jack,

I apologize for the inconveniences. We have been unexpectedly busy over the Holidays. I will be more then happy to assist you, too.

For troubleshooting measures, let’s try disabling some of the modules in SPF individually to try and narrow down which one may be the problem.

Disable the “network security”.
That didn’t help? Re-enable it.

Disable “Web Filtering”.
That didn’t help? Re-enable it.

Also, Disable the individual “Intrusions” modules.
Did disabling any of those help?

Let me know if disabling one of these did the trick.

If you any further problems please feel free to contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you.

Thanks,
~Tim