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remote console logon error
cannot logon user using vipre service when attempting to connect via remote console
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Inappropriate?Hello,
I apologize for the inconveneiences.
Are you receiving any errors?
If so, can you please verify the specifics of the error?
Are you using a firewall on your computer?
Vipre should not be blocking any attempt to connect via remote console unless if thinks it's malware.
Thank You
Sean Donnelly -
Inappropriate?the error message is "Unable to logon user using VIPRE Service"
there is no firewall on the computer
I can telnet to the service -
Inappropriate?Netsolutions,
Are you using VIPRE consumer or Enterprise? -
Inappropriate?Enterprise
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Inappropriate?Sean,
Please be sure that you are on our latest version of the enterprise server, which is 3.1.3004. This applies to both the server location, as well as the remote management console that you've installed on your workstation.
A couple of other things to check for are:
1. Be sure that the "Server" field points to your VIPRE Enterprise server. You may want to try the server's IP address if the machine name is already entered.
2. Verify that your Windows/AD credentials are correct in the username, password and domain fields.
3. Try checking the "Use Windows Auth" box.
If these steps do not help resolve this situation, please contact us at 877-673-1153 between 9am-6pm Eastern time Monday through Friday, and one of our support technicians will be glad to assist. You may also open a support ticket by emailing support@sunbeltsoftware.com
Best regards,
Jason -
Inappropriate?I am
