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Reseller Relationships should be a Priority for Sunbelt Software
This recent snafu with the over-sized update has cost me, as a reseller, a lot of money. Clients do not expect to have to pay for me to come and re-install Vipre when the problem is with Vipre not anything they were responsibble for. I want to know why it happened, what is being done about it, and why resellers were not notified early on about the problem so they could take proactive steps?
I’m frustrated
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Inappropriate?Gary, I sent a letter to all resellers on this issue that explains what happened and what we're doing about it. Did you get the letter? If not, I can post it here or send it to you seperately. -
Inappropriate?Hello Gary,
Thank you for contacting technical support.
We're sorry to see that the updates have caused these problems for your customers and you. We have added a large amount of malware to our lists of known threats which may have picked up some false positives. We are currently working on releasing definitions to correct these errors.
Warm Regards,
Eric Milliot
Tier I Consumer Technical Support
SUNBELT SOFTWARE
Email: support@sunbelt-software.com
Voice: 1-877-673-1153
Fax: 1-727-562-5199
Web: http://www.sunbelt-software.com
Physical Address:
33 N. Garden Ave.
Suite 1200
Clearwater, Fl 33755
United States
I’m confident
