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sbamoutlook.dll reenabled and causes Outlook 2007 to hang.
For the past 4 days all have been fine with a Vipre Enterprise Agent installed on a Vista Business SP1 using Outlook 2007. Today, Outlook hung 3 times having to end task via Task Manager before it prompted that Outlook crashed due to plug-in "sbamoutlook.dll" therefore it asked to disable it. I believe it was disabled when I first installed it on this Vista PC. So how come it was re-enabled? Is that due to threat db update? And according to the other posts here, there should be a fix in the next agent release? Is the option to disable Outlook plug-in from the console working? Obviously, the policy does not have email protection enabled so you would think the plug-in should be non-existent at the workstation it was deployed to.
The other thing I noticed in the console is that this Vista PC is reported as inactive but it normally stays on 24-hours and the vipre tray icon is visible on the Vista PC. I even opened the Vipre agent GUI and also pinged it using the option on the Enterprise console.
The other thing I noticed in the console is that this Vista PC is reported as inactive but it normally stays on 24-hours and the vipre tray icon is visible on the Vista PC. I even opened the Vipre agent GUI and also pinged it using the option on the Enterprise console.
I’m very disappointed
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Inappropriate?If you disable and enable email protection in the console it will register the dll again. To unregister it manually run the following command on the affected machine.
regsvr32 -u "C:\program files\sunbelt software\sbeagent\sbamoutlook.dll"
Note that you may need to change the path to the match where you have the agent installed on your machine.
In addition to enabling and disableing email protection the dll coulb become registered again if you upgrade or push the agent to the machine again.
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John, neither of those possibilities occurred on this Vista PC (at least, not that I am aware of and done it myself). As a matter of fact, I left it on in working order yesterday afternoon and "locked" my Windows session. After that, the only thing I can think of that would change is the DB version update early this morning. So right now, the only fix to this issue when deploying new agents to similar PC's is go and unregister the DLL after the agent installs? -
Inappropriate?If you deploy the agent with email protection disabled the dll should not be registered. But once it is registered you have to manually unregister to get it to disable properly. This is just a temporary work around to allow outlook to function properly we are working to get t his corrected it should not be an issue in the future.
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This solves the problem
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That is the problem, all of the new policies including the default policy was never set to enable email protection in the first place. At first we encountered the issue on our Terminal Server which was deployed using the default policy settings where Outlook 2003 hung for all TS users. And now we encountered it with Outlook 2007 on Vista. When I tried to unregister the DLL on this Vista PC with the correct path, it encountered an error saying "DLLUnregisterServer failed with error code 0x80070005." But somehow it still is disabled in Outlook add-ins so at least Outlook is no longer unresponsive.
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Inappropriate?Error code 0x80070005 just means the the dll is already unregistered.
I believe i may have miss spoken earlier. The dll i registered with the operating system regardless of email protection being enabled. So if you push the agent to a machine or upgrade the agent the dll gets registered again.
This is not always an issue with every outlook client it is very random in the machines it affects. But i you have an issue with outlook related to the addin make sure you unregister the dll. If you continue to have an issue please don't hesitate to contact support by sending an email to support@sunbeltsoftware.com or call 877 673 1153.
Thank you,
