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Several problems
currently running into several problems
1. Not sure if this is Vipre related but the problem started after installing Vipre enterprise. My system BSOD 5 times a day and the dump file points to btkrnl.sys.
2. I am unable to uninstall the agent from the console. The uninstall button is gray (I am pretty sure i just need some user education here)
3. None of my test systems is able to finsih a deep scan. the stan starts and ran for about 15 minutes, then it'll error out. The agent icon will turn red.
1. Not sure if this is Vipre related but the problem started after installing Vipre enterprise. My system BSOD 5 times a day and the dump file points to btkrnl.sys.
2. I am unable to uninstall the agent from the console. The uninstall button is gray (I am pretty sure i just need some user education here)
3. None of my test systems is able to finsih a deep scan. the stan starts and ran for about 15 minutes, then it'll error out. The agent icon will turn red.
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Inappropriate?Thank you for contacting Sunbelt Software.
One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.
We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.
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