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Software wants to update but just says "Error reading setup initialization file"
Hi. My Vipre software says a software update is available. When I try to update, I get a dialog box that says "Error reading setup initialization file". Then it doesn't update. What can I do?
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Inappropriate?Hello Dean,
Thank you for posting. Sorry to hear that you are having trouble,
{;ease uninstall and reinstall of the program and it will fix the issue.
First, uninstall by using Add/Remove programs, then use the cleaner below.
Restart your computer.
** IMPORTANT** Make sure you have all your other virus/spyware programs turned off before you reinstall.
Vipre
http://go.sunbeltsoftware.com/?linkid... Save this to your desktop and run.
If your still having problems email us back.
Regards,
Perry
email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500
1 person says
this answers the question
3 Comments Add a comment
This answers the question
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I tried to follow these instructions - however I am serving in Iraq, and do not have the bandwidth to download a 69mb file - i have tried three times and not been able to download it - which is why I paid EXTRA for the CD to be mailed to me...which was also a waste of money. My original purchase order is # 081015015029707 . I want my money refunded and key disabled as I am VERY unhappy with this product. The order number should show you my email address, and the manner in which I paid for the product.
Please confirm when my money has been refunded.
SPC Patrick Bickel
Camp Taji, Iraq -
This worked for me but I can understand the problem for people without a high speed connection. Also I bought a site license since I have four computers in the house (2 on XP/Home and 2 on Vista Home Premium). However the problem only came up on one of the XP machines. How come?
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The error occurs when there is a problem downloading the file. As such it occurs randomly with people who download the update.
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Inappropriate?Same Problem here - and unable to download the new Vipre version that PerryB gave a link to. My purchase order # 081015015029707 . I want my money REFUNDED please...I am VERY Unhappy with this product. I have never had issues with other AV programs like this - and only decided to try it because I run Sunbelt's Personal Firewall. Maybe when Sunbelt releases a product that you don't have to install twice and download huge files just go get what you paid for to work.... amybe then i will try again.
SPC Patrick Bickel
Camp Taji, Iraq
I’m frustrated
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Inappropriate?Hi - dean here. your fix worked. Thanks. What caused the problem? Any ideas?
I’m thankful
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Inappropriate?It solved my problem too, although it's hard to do on a slow connection.
Is there any way to make a backup cd?
I understand that it wouldn't do any good to buy one if the software is updated.
Thanks for your help.
I’m Happy
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Inappropriate?Since when we release a new version it would not help to have a backup cd.
I would suggest just going to the website and downloading the new version rather then holding onto a old version of the installer.
