Spyware not found by Counterspy.

Hi Paul in ATL,

Thanks for posting. First, Make sure you have the latest version of CounterSpy, version 2.5.1043 and definition 832.

Then, run a scan with CounterSpy in Windows Safe mode. Restart your computer, then tap the F8 key on the keyboard after it first starts up (ex. If you have a Dell it will flesh Dell on the screen, then start tapping F8). When the menu appears, use the arrow keys to select safe mode and press enter twice. If you are prompted to select a user, select your username.

If CounterSpy still does NOT detect and remove the threat in question it may be because it is not in our threat database. In that case please follow the link below to submit a threat to be added to our definitions

http://apollo.sunbelt-software.com/re...

If you continue to experience any more problems please feel free to contact our support team at support@sunbelt-software.com and we will have someone work directly with you.

Thanks,
~Tim