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Subscription rollover?
I had about a year and half left on my Counterspy subscription when I upgraded to Vipre but when I check my Vipre subscription it says 362 days left, did I lose a half years subscription by upgrading?
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Inappropriate?Hello and thank you for your question. Yes, anytime left on your CounterSpy subscription at the time of Upgrade does roll over into your new VIPRE subscription. If you would, please email me at onlineshop@sunbeltsoftware.com and I will research both subscriptions. Thank you. -
Inappropriate?I have same issue. My Counterspy subscription is valid through November 22, 2009. I upgraded 2 days ago to Vipre. I've downloaded Vipre, but haven't run it yet because I'm having trouble unistalling Norton. (Waiting on my IT colleague who installed Norton to provide info on getting beyond password protection to uninstall) Tonight, Vipre began a scan but alerted me that my subscription was expired. I'm totally confused. Please advise.
I’m confused
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Inappropriate?Em,
Please make sure that you have entered your activation key into VIPRE. The key is a different key than the one you would have used for CounterSpy and you should have recieved it in an email from us. To enter the key, please open VIPRE. In the top left click on Help then Register. Enter your key here and fill in the rest of the information then click OK. Does that solve the problem?1 Comment
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Nick,
I can't find the email with the activation key. I intentionally waited to activate Vipre because I'm having trouble uninstalling Norton (password protected) What can I do now to retrieve the activation key? Any help you can provide is appreciated. -
Inappropriate?Em,
Since we wouldn't want to post your activation key here for everyone to see, please send an email to support@sunbeltsoftware.com requesting your key. Make sure to include the name and email address you would have used when you purchased your subscription.
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this answers the question
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Inappropriate?Sunbelt support has been totally AWESOME to help me through some obstacles. You guys ROCK!
I’m thankful
