Unable to update security definitions

When I start a security file definitions update, it goes verrrry slowly, and ultimately hangs after about 20 minutes. It takes Task Manager to end it. Can you help, please?

Yesterday, when I attempted to open counterspy, it hung on the loading common libraries. Did an uninstall/reinstall, and this definitions update problem began when I first attempted to bring CounterSpy back up to current versions. V 2.5.1032, definitions 569

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TimN, Employee, replied on June 25, 2008 20:33

Hi Tom,

Thanks for posting. You will need to update to version 2.5.1043, first.

Use the following link to download the latest version:
http://go.sunbelt-software.com/?linki...
Save this file to your desktop and then double-click the installer file to install CounterSpy v2.5.1043 Please make sure that all other security applications are shutdown or disabled before installing CounterSpy v2 to avoid potential conflicts during the installation.

If you continue to experience any more problems please feel free to contact our support team at support@sunbelt-software.com and we will have someone work directly with you.

Thanks,
~Tim

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Tom replied on June 25, 2008 21:33

Thanx!

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Aaron replied on July 24, 2008 05:07

I have the same problem. I've tried to download the file several times, but it hangs at random amounts of completion somewhere below 100%. Very odd?

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Aaron commented on July 26, 2008 15:57

I installed a free download manager / accelerator and it solved the download problems. I was able to downloaded v2.5.1043 and then the update to definitions as described in another post. It now works fine, and so does my computer again.
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Bob replied on July 26, 2008 10:19

I have the same problem and am now updating to v.2.5.1043 from v2.5.1040. However when I tried to update from v2.5.1040, it says "most recent software updates installed." Why is that is v.2.5.1043 is out?

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