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Update Download Error
I try to download the most recent updates, and I get a messge "warning, there was an error downloading the files." I have version 2.5.1043 with the 835 definitions version. What should I do?
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Inappropriate?I apologize for the update problems that you have experienced. To correct this please complete the following steps.
-First clear out your temporary internet files. Do this by opening the internet explorer, Click on the word "tools" then "Internet options"
When this window opens, choose delete files.
- Right click on the CounterSpy icon in the service tray (down by the time on your desktop) and choose “Shutdown CounterSpy”
- Download the latest definition file from the following link. When asked to “run or save”, choose save and save the file to your desktop.
http://www.sunbelt-software.com/ihs/c...
- Double click on the downloaded file to update the definitions
- Restart CounterSpy by clicking on Start/All Programs/Sunbelt software/CounterSpy
The definitions should now be up to date.
If you continue to have trouble updating, please let us know.
Regards,
EMPLOYEE