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Version 3 Frustration
I was prompted this morning to upgrade to version 3. I elected to upgrade system rebooted but now my icon on dektop says CounterSpy service is not running and Active Protection disabled. When I click on the icon I get to setup but the first screen talks about proxy servers. I have comcast cable internet connection at home. When you click on help you get nothing. I have to go to work now and not sure how to resolve this. Please advise, Everything was working before on V2.5.
I’m frustrated
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Inappropriate?Hey FJV,
Thanks for posting. It looks like the upgrade may of not went through successfully like it should have. I'm going to recommend you do an uninstall/reinstall of CounterSpy.
Go to: Start menu/Control Panel/Add or Remove Program and Uninstall CounterSpy
Restart computer.
Reinstall from the link below:
http://go.sunbelt-software.com/?linki...
Save this file to your desktop and then double-click the installer file to install CounterSpy 3 Please make sure that all other security applications are shutdown or disabled before installing CounterSpy v3 to avoid potential conflicts during the installation.
If you continue to experience any more problems please feel free to contact our support team at support@sunbelt-software.com or by Phone at 1-877-673-1153 M-F 9am-6pm EST and we will have someone work directly with you. Please reference ticket id 001-00-237812
Thanks,
~Tim
1 person says
this solves the problem
4 Comments Add a comment
This solves the problem
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Yes this did correct the problem. -
This company is very rudimentary. I also have a "Help" button that does nothing. How can they sell software that doesn't work properly. I'll switch to Norton. They seem to know what they're doing. And how can a company which sells software for home use only have a support line open from 9 until 6? Some of us have jobs.
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Hi Andy,
Thank you for your comments. We are working on extending the support hours a couple weeks ago we implemented Consumer support on the weekends, and will soon be extending our week day hours until 9pm EST.
I haven't run across anyone else having trouble with the help menu. Perhaps something may have been corrupted during the installation. Reinstalling may help in your situation as well. -
Andy,
Which help button doesn't work?
Sunbelt understands that VIPRE has some conflicts with other programs. We are doing everything we can to get these addressed in our next version release due out within the next month.
Our support is in the middle of transitioning to 9 a.m. to 9 p.m. 7 days a week. This should be completed for the consumer side within the next month.
Sunbelt is doing everything we can to ease the issues you are experiencing as well as everyone else is experiencing. We do hope that you will continue to use VIPRE and will do everything we can to assist you while you are running this.
Thank you for your feedback and let me know if we can assist you any further.
Jamie
