Viper and Scanner problem

Peter,

I tried shutting Viper down but the scanner was still not detected. It will only be detected after a start up. The reason I suspect VIPER is that I almost never shut my computer off. VIPER is set to scan in the middle of the night. If I shut my computer down and restart now, it will recognize the scanner. Tomorrow morning if I try to scan something it will not be recognized again. The only thing of any significance between now and then would be the virus scan. Could be something else but with this happening only after VIPER was installed and the scanner not being recognized after a night that a virus scan is done is suspicious.

The scanner is an older scanner and scsi instead of usb. That being aside, it used to work and now it doesn't. Turning the printer off and on does no good either.

Dane

Dane, Lets try and uninstall Vipre and then reinstall it to make sure its installed correctly.

Uninstall
1.Click 'start', and click 'control panels.'
2. Double Click on 'Add or Remove Programs.'
(VISTA: Double click 'Programs and features.')
3. Please look for VIPRE.'
4. Click 'Change'.
5. You will receive a prompt that asks you 'Remove All Items'. Please choose 'Yes' and click 'next.'
6. Please follow the rest of the prompts until you are able to click 'Finish.'
7. You will be asked to restart your computer, please do so.

Reinstall
1. Click on the following link to install VIPRE http://go.sunbeltsoftware.com/?linkid...
2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.
3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.
4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.
5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.

Let me know if you have problems after that.

Peter,

Before I did anything I set a restore point. I am one of those people who have had there computer slow to a crawl with the later version of VIPER than what I had. Through the process of installing VIPER the computer needed to be restarted and that restored communication with the scanner. I will have to wait till tomorrow to see if this fixed things or not. If this worked, I should be able to scan something in the morning. I'll give it a shot.

Hopefully this version won't give my computer hic ups!

Thanks,
Dane

Dane,

Hopefully, this solution has worked for you. If you're still having trouble try seeing if you can find an updated driver for the scanner. You can usually find an updated driver on the manufacturer's website.

Thanks, that seemed to do the trick! However, now my computer is taking 25 to 30 seconds to come back to life once the screensaver kicks in. Any suggestions here?

Dand

Hello again Dane, Because the active protection is monitoring what those applications are doing it might take a bit longer for the computer to recover. Make sure you don't have any other active protection run from other security software, as they could also be causing the slowdown.