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Viper service keeps stopping
Viper service keeps stopping and it keeps telling me to update my software. I am running version 3.1.2416
My os is vista ultimate.
My os is vista ultimate.
I’m anxious
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Inappropriate?Hello Ray!
Thanks for posting! I apologize for the issue VIPRE is causing. Are you getting any errors when the service stops? Also, have you tried updating?
2 people say
this answers the question
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Inappropriate?Thanks Jaime for the reply. Manual updates seem to work fine. I didn't see any new software version on the site. Is there a new version out?
1 person says
this answers the question
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Inappropriate?The latest version is 3.1.2416, which I see you are already on. When does the service stop? Is it after scans or does it seem to be randomly?
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Inappropriate?Randomly.
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Inappropriate?We can try disabling ThreatNet to see if that resolves the issue. There is a known issue with ThreatNet that we are working on now. In VIPRE, click on File, then Settings, and then uncheck both "Enable ThreatNet... and Allow ThreatNet...". Then press Apply, and see if this keeps VIPRE running.
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Inappropriate?does this make any sense to you?
- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908D1-A6D7-4695-8E1E-26931D2012F4}
[ EventSourceName] Service Control Manager
- EventID 7034
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2009-01-23T12:36:00.000Z
EventRecordID 25345
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer Ray-PC
Security
- EventData
param1 VIPRE Antivirus + Antispyware
param2 1 -
Inappropriate?Here is some more.
Faulting application SBAMSvc.exe, version 3.1.2416.0, time stamp 0x49075efe, faulting module SBAMSvc.exe, version 3.1.2416.0, time stamp 0x49075efe, exception code 0xc0000005, fault offset 0x0006bb95, process id 0xbac, application start time 0x01c97cae630af74a. -
Inappropriate?Those are the even viewer logs. They don't really tell us much about the issue. Have you tried disabling ThreatNet?
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Inappropriate?Just did and will give it time. I will post back in a day or so if it worked or not.
Thanks for the help.
