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Vipre Ent failing to update client definitions
Vipre Enterprise customer 150 seat license. Push install to client 2003 server sp2 successful but def are failing to update
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Inappropriate?John,
Be sure that TCP ports 18082 and 18086 are both open on the server experiencing this situation. In many cases, the Windows Firewall restricts traffic until an exclusion is made.
A quick way to test communication from the target server is via the telnet command. From a command prompt on the target server, type the following and press enter:
telnet vipreservername 18082
You should see a blank screen with a flashing cursor, which indicates that communication is allowed.
Please let us know if this helps.
Thank you. -
Inappropriate?I tested as you said and got the successful result. The windows firewall is turned off on both servers. The vipre enterprise server is talking to all my xp workstations without issue on the same backbone. -
Inappropriate?I also killed DEP on the server just to eliminate that as a cause
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Inappropriate?John,
Thank you for trying these steps. I would like to have one of our support technicians work with you and take a closer look at this situation. Please contact us at 877-673-1153 x500 or via email at support@sunbeltsoftware.com to open a support ticket. We are available Monday through Friday from 9:00am-6:00pm EDT.
If you choose to contact us via email, please provide us with your company name, telephone number and email address.
We look forward to hearing from you soon.
Thank you. -
Inappropriate?Hi what was the resolution to this problem?
We are having similar issues with definitions not being downloaded to the Enterprise server and clients alike.
When attempting a 'Update Now' from the Enterprise server we get a 'The remote server returned an error: (403) Forbidden.'
I’m frustrated
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Inappropriate?Hi Paul,
Are you behind a proxy server? If so, be sure to enter your proxy configuration data under "Configuration" -> "Proxy Server Settings" and then try forcing an update again.
If you are not behind a proxy server, see if you can browse to the following URL from your VIPRE server:
http://updates.sunbeltsoftware.com/sp...
If successful, you will see a blank page. If not, you should see the 403 error again.
Should you require further assistance, please contact us at +1.877.673.1153 or via email at support@sunbeltsoftware.com so that we can have a technican work directly with you. If contacting us via email, please be sure to include your name, company you represent, version number, telephone number, and email address.
I hope this information is helpful.
Best regards,
Jason -
Inappropriate?Thanks Jason. All sorted now.
Turned out being our Watchguard Firewall appliance which returned a 'content required' message when attempting to browse to http://updates.sunbeltsoftware.com/sp...
Ended up having to create a rule within the Watchguard appliance telling it not to check the 'content' of the updates site.
Other users running similar equiptment may run into such a issue.
I’m thankful
