Vipre Hangs Microsoft Outlook

I have two computers using Outlook 2000 and 2003. After installing Vipre, the Outlook client will never close properly. I have to end-task on Outlook.exe to get it out of memory. All changes within Outlook are not saved. Pretty major issue for an anti-virus program. I am calmy told that it will be the next release. How is this not an immediate fix?!

I’m frustrated

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Nick H. replied on January 05, 2009 13:26

Poweruser25,

Please make sure you have set up VIPRE's email protection correctly. Try selecting only Outlook and see if this solves the problem. If this is already set up correctly, the problem is most likely a conflict with an add-in for Outlook. Please disable and add-ins in Outlook and see if this solves the problem. If it does, enable each add-in one at a time until you are able to determine which add-in is causing the problem.

Also, do you have any other software that would monitor your email such as an anti-spam program?

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PerryB replied on January 07, 2009 17:27

Hello Poweruser25,

To disable your addons, please open Outlook

Go to Tools > Options > Other Tab > Advanced Options > Com Add ons

Regards,

Perry

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doneal replied on January 08, 2009 17:31

No add-ins show up. The way we fixed this problem as a temporary measure was to un-register the Vipre DLL for Outlook.

The command is: regsvr32 -u "C:\program files\sunbelt software\sbeagent\sbamoutlook.dll"

We are using Vipre Enterprise, so this may not apply to consumer Vipre, I don't know.

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Pete C. replied on January 08, 2009 21:08

Poweruser25,
The issue that you are describing is a High Priority with our Vipre development team. It is being addressed and needs to be tested by our QA department before it is released to the public. Since this is the case it couldn't be an immediate or instant fix however this issue will be fixed in our next agent release. Thank you for your patience.

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Bill Brent commented on January 11, 2009 19:10

Pete, Do you hve an estimate on when the next agent realease will happen. This is a problem on two of my PC's. Using task manager to kill the extra outlook process but it is kind of a pain.
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Nick S. replied on January 12, 2009 16:43

Bill-

At this time, I do not have an ETA. If you could, please e-mail us at support@sunbeltsoftware.com referencing this post so that I can open a ticket for you. Once opened, I can keep in contact with you regarding any release date as we receive it from DEV.

Thanks!

-Nick

__________

Nick Shorts
Lead Tier 1 Enterprise Support Technician

Sunbelt Software
Support E-mail: Support@SunbeltSoftware.com
Voice: 877.673.1153 x500
Fax: 727.562.5199
Web: www.Sunbelt-Software.com
33 N Garden Ave - Suite 1200
Clearwater, Fl 33755 - USA

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