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Vipre reinstall blocked by " \\rmp.htm" error
I have installed and uninstalled Vipre several times over the last several days, hoping that eventually the promised fix for the "100% CPU usage would be found. Today the re-install is effectively blocked
by the"\\rmp.htm" error that has been posted by a Counterspy user. And,yes, I ran the
'service disable' script . Today, a Sunbelt email touting an upcoming "new technology breakthrough" arrived - I was happy with the old technology, when it worked..
Pat M
by the"\\rmp.htm" error that has been posted by a Counterspy user. And,yes, I ran the
'service disable' script . Today, a Sunbelt email touting an upcoming "new technology breakthrough" arrived - I was happy with the old technology, when it worked..
Pat M
I’m frustrated
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Inappropriate?Hello Patrick, Try and run this cleaner for Vipre to make sure the previous versions are removed. http://www.sunbelt-software.com/suppo...&VClean.exe
The problem with the High CPU usage was caused by a Definition update, but it should be resolved with the latest version of the definitions. -
Inappropriate?thanks for the quick reply - however, the link just goes to the Knowledgebase
on the Sunbelt site, and I can't find a reference to "Vclean.exe" on the site(or elsewhere)
PatM
I’m undecided
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Inappropriate?Patrick, Sorry about that, it broke the link.
http://www.sunbelt-software.com/support/VC/CS&VClean.exe -
Inappropriate?thanks for the quick reply - however, the link just goes to the Knowledgebase
on the Sunbelt site, and I can't find a reference to "Vclean.exe" on the site(or elsewhere)
PatM -
Inappropriate?-ran the VClean utility posted by peterh, which prompted a message that Vipre had been completely
removed from the system. Downloaded vipre (from a recent link given on this site)
and once again the same error: "RMP.htm is not accessible; network path not found"
along with a message that SPF had generated errors and would need to be restarted, etc.
What now?
I’m frustrated
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Inappropriate?Patrick,
Are you using Windows Vista or XP? If you're using Vista you'll need to download the cleaner then right click on it and click Run As Administrator. Otherwise it won't be able to completely remove the traces of VIPRE on your system. If it runs successfully you should have needed to restart the computer. Was this the case? -
Inappropriate?No, I'm using Wn 2000 service pack4 rollup1 - this is said to be supported, and
was fine until recently. ( 2 more attempts- on restart, the message assures me that vipre has been completely removed, followed shortly by the Vipre install screen and
then the \\RMP.htm error message, and subsequent ones regarding proxies,etc
PatM
I’m frustrated
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Inappropriate?Please contact us at Support@sunbeltsoftware.com so that we can continue to troubleshoot this, we may need to get some log information from you.
