Vipre service has stopped three nights in a row

No, I have no other security software running. I have a nightly disk defrag that is scheduled to run 1 and a half hours after the Vipre scan starts. Since the 30 days of history I save in Vipre show that the deep scans complete in 49 to 64 minutes on my PC there appears to be no chance that the Perfect Disk defrag started while the deep scan was still running.

David,
Try this, click start, then run and type in services.msc and press enter.
In the window that opens find the service named Vipre Antivirus + antispyware
Right click on it and go to properties. In the window that opens click on the recovery tab, change the First failure, second failure, and subsequent failures to restart the service.

This should make sure that if it does stop again, that it will restart itself.
If you have any questions please let us know.

I made the changes you recommended. Is this the permanent fix?

David, In your case this should resolve the problem. Something else could be affecting the service from starting, and this should force it to restart.
If you continue to have problems with it not restarting correctly please let us know and we can continue to troubleshoot this.

if you have any other questions please let me know.

Thanks,
Peter

I have found the same problem with everything being disabled in the morning. I have the scan set to start at 1:00 AM. Haven't noticed the SBAMSvc problem but I didn't look for it. This has only happened since the latest upgrade in software a couple of days ago. Scan seems to complete just fine. There is no other protection program.

However, I am having a problem with cleaning out after the scan. I am not getting a report of the scan where I have the option to clean or quarantine. This morning when I ran a scan report there were 3 risks detected and no way to clean or quaranteen. One was Weatherbug. Not a problem. Another was just the cookies. Not a problem. The last is a Rootkit named Generic MBR Rootkit leveled at severe risk. In the Clean Action Taken column it says canceled for each of the items. Where do I get to Quarantine or remove the Rootkit problem?

Thanks,
Dane

Dane, Thank you for your post. You can also try and set the service to restart on its own like I described before, Please contact us directly at Support@sunbeltsoftware.com we would like to get some log information from you to determine what is causing that MBR rootkit, which is a false positive.

If you have any questions please let us know.
Thanks,
Peter

I woke up 2 days in a row with a Red VIPRE Shield. It didn't show any errors, but my 3 a.m. scan DID NOT run, so I ran it manually. My scan came out clean, except for a low risk few cookies.

Last night I made the change (see Peterh's reply above) to Restart after 1st, 2nd, and subsequent failures, and this morning everything was back to normal.....scan ran at 3 a.m. and my Shield was it's usual grey color this morn. Although I feel like I just masked the problem, not really solving the underlying cause of VIPRE disabling Active Protection overnight AND NOT SCANNING AT THE SCHEDULED TIME.

This just started happening.....Last week I updated to the brand new version of VIPRE. Wondering if it's to blame.

Thanks to Peterh for the temp. solution (above). At least I am protected overnight now. I hope whatever it is gets fixed, because VIPRE has been so troublefree up to this point!

I have also experienced this problem with the VIPRE Active Protection somehow being disabled overnight with a red shield on in the morning. The time this began does coincide with shortly after the last VIPRE software update and it also seems to me to be associated with overnight deep scans. I say this because this morning on one system I have VIPRE installed on I saw the following: The blue shield was on VIPRE which made it look like it was active and the yellow shield was on, indicating scan results. When I clicked on the yellow shield to see the scan results, the system seemed to hang for a minute and I then saw the blue shield change to red showing the active protection was disabled.

I am at a loss to explain this because I have another system with VIPRE where I am not seeing this problem at all. The difference in the two VIPRE setups is that the one with the problem is set to to a deep scan every night at 1:00 am and the one without a problem runs a deep scan only once a week. I am sure there are other software differences between the two systems as well so I am not sure what that means.

I also have VIPRE on a laptop that has not been run in about a week. I am going to run that tonight, allow the updates to install and leave it on overnight to see what may occur.

Beth and NMcCoy, please contact us directly at support@sunbeltsoftware.com so that we can get some log information from you to help us determine what is causing these problems in both your cases.

If you have any questions please let me know.
Thanks,
Peter

Same here....
Deep scan stopped, computer froze, active and email protection disabled themselves and cpu spiked to 99%...
Was unable to shut down Vipre.

I have also had this problem. Since I just saw this thread and then signed up I went ahead and put the fix in Peterh posted to see how it goes...

Hello Yvsa

If you continue to experience issues please contact our support dept directly and we can get some log information and see what exactly is causing the issue.

Regards,

Perry

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

I have had same issue with mine for last few days. I have failure properties to restart the service .. we shall see if it will work. But does that solve the issue or is it just a band aid solution for now ?

I have a similar issue with SBAMSVC.EXE * 32 on Server 2008 SP1. The malware service seems to start scanning 24 hrs after a computer restart. Once this starts -- my system is completely unusable. Logout will take about 20-30 minutes as will a logon. The only way to make the system usable is to power down or to kill the SBAMSVC.EXE service. CPU utilization is about 30% with all of this being attributed to the Anti Malware service. I'm assuming the disk i/o is basically preventing normal usage at this point since cpu utilization is insufficient to account for the extreme system slowdown. I think this has been going on for a week -- maybe two. Everything was working perfectly before this with Vipre. The virus scan is scheduled for 4:00am and takes less than an hour so seems unrelated to the malware scan which is happening to my machine at 18:43.

Kind of glad to see that I'm not the only one having recent issues.

Thank you for everyone who posted on this problem.
We are still currently working to resolve this, If you are still encountering this problem please email us at Support@sunbeltsoftware.com so that we can get log information from you in order to help us remove it.

If you have any questions please let us know.
Thanks,
Peter

I don't know if it is related to the process stopping at night, but my scan times have nearly tripled lately.

David, Thank you for posting your question. That would be something unrelated to this. We recently increased the effectiveness of the scanner, but this has resulted in increased scan times for some users, How long did the scans take before, and how long do they take now?

Let me know if you have any questions.
Thanks,
Peter

From my second PC:

David,
Try this to both of those machines and see if the scan time goes back down, because we did improve the scan engine it will probably not go back to what it originally was. Open Vipre using the icon on your desktop or in the system tray, click on file then settings. In here click on the scan options tab, and uncheck the "scan inside archives" option for quick, deep, and custom scans, then click apply then ok. Now try and run another scan and see if the same thing occurs.

If you have any other questions please let me know.

Thanks,
Peter

I am sorry but that is crazy. Of course scan times will go down if you tell it to not scan inside archives... If I disable Vipre completely my system lockups will go away but that is hardly a solution for the problem is it ???

Ricci, I suggested disabling scanning in archvies as a temporary solution, we are working on resolving what is causing this problem in Vipre already. If you are having problems other then what we have discussed in this thread please create a new post, or contact us directly at support@sunbeltsoftware.com.

if you have any questions please let me know
Thanks,
Peter

I'm having similar issues. I just installed Vipre last week and the next morning our server was frozen, had to manually power down. The following error had popped up...

Application popup: Microsoft Visual C++ Runtime Library : Runtime Error!

Program: C:\Program Files\Sunbelt Software\SBEAgent\SBAMSvc.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

It crashed Ninja Email Security as well... but that's another story. I got everything running again and the next morning.... SAME THING! It took support 14 hours to return my 2 voicemails (with an email at midnight, apparently my call got 'dropped from the queue'). Since then I've emailed them twice and its been 3 days without a word.

Mike,

Can you please let us know what your ticket number is so we can have a tech contact you right away?

280810

Thank you MikeH. I am going to have your technician contact you as soon as he can, I apologize for the response time. You should be hearing from him shortly.

Can the Pete that I talked to yesterday give me a call? I can't seem to get a response via the web site or email. I've had another server go down and have uploaded the data. Case number is 279759. I've attached a link to the screenshot of the SBAMSvc.exe taking up 3.7 GB of memory and almost no CPU being used, but the system is nearly crippled.

I have the same problem, though it does not typically occur overnight (when I put the computer to sleep) but during the day. I get a warning that Vipre is not working, but there is nothing in history. I can restart Vipre without problems. Since I last restarted my computer 29 minutes ago, SBAMSvc has taken over 1 minute of cpu time, which seems high.

Roger, Thank you for posting your problem.

Please contact us directly at support@sunbeltosftware.com so that we can create a ticket and get some log information so that we can determine what is occurring.

If you have any questions please let us know.
Thanks,
Peter