Vista and Vipre not playing nice together

Hello Verley,

Thank you for contacting technical support.

Typically this type of behavior is derived from conflicting security software such as Norton, McAfee, Spybot, etc... If this is the case, try uninstalling that other software. If this is not the case, please continue further down.

Please use the instructions below to remove your copy of VIPRE and install a clean copy. Uninstalling VIPRE is a two part procedure but it's very simple. First do the following.

1 .Click 'start', and click 'control panels.'

2. Double Click on 'Add or Remove Programs.'

(VISTA: Double click 'Programs and features.')

3. Please look for VIPRE.'

4. Click 'Change'.

5. You will receive a prompt that asks you 'Remove All Items'. Please choose 'Yes' and click 'next.'

6. Please follow the rest of the prompts until you are able to click 'Finish.'

7. You will be asked to restart your computer, please wait to do this until after you’re finished running the cleaner.

http://www.sunbelt-software.com/suppo...&VClean.exe

1. Click on the following link to install VIPRE http://www.sunbelt-software.com/suppo...

2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.

3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.

4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.

5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.

Let us know if there are any further issues/concerns.

Warm Regards,

Eric Milliot
Tier I Consumer Technical Support

SUNBELT SOFTWARE
Email: support@sunbelt-software.com
Voice: 1-877-673-1153
Fax: 1-727-562-5199
Web: http://www.sunbelt-software.com
Physical Address:
33 N. Garden Ave.
Suite 1200
Clearwater, Fl 33755
United States