What causes risk definition update failures to repeat at length?

Thank you for your post!

I am sorry to hear about the trouble updating Vipre.

Please check and make sure your firewall is not blocking it from connecting to the internet.

Please disable your firewall and click on Update Now in the main Overview Tab of Vipre.

Please open Vipre by double clicking the icon in the Tray at the bottom right hand corner of the screen. Go to File>Settings>Updates tab make sure that Allow Automatic Internet Access is Checked.

Also under the Power Tab in settings please make sure the Wake Computer When Connecting for Updates is Checked> Hit Apply and OK

Lets make sure that you do not have any other security programs installed that may be conflicting with Vipre. Click Start>Control Panel>Add/Remove Programs and remove any other AV Security Software installed.

Please make sure that there are not any other programs running active protection.

Please try and ping our update server Start Menu>Run> Type CMD>Type
"Ping updates.sunbeltsoftware.com" Without the quotation marks.
Please make sure its returning the ip address 64.128.133.140

If you are not connecting to our server, or if its showing a different IP address then there is something else on the machine that is re-directing traffic, either a threat, or another security program.

If you can not ping our server:

Run this dnsflush script
http://http://www.sunbelt-software.com/support/SCU/FlushDNS.exe

And please reset your modem and router to clear out those DNS settings as well.

If all fails you can manually update the definitions at this link>
http://www.sunbeltsoftware.com/Home-Home-Office/VIPRE/Definitions/

Please let me know if you are still not able to connect.