Why has my Firewall turned off?

Hello Frank,

I apologize for the inconveniences.

Please use the instructions below to remove your copy of the Sunbelt Personal Firewall and install a clean copy. This will insure that a clean version gets installed so that you can appropriately activate SPF with your activation key.

Unsinstall:
1.Click 'start', and click 'control panels.'

2. Double Click on 'Add or Remove Programs.'

(VISTA: Double click 'Programs and features.')

3. Please look for Sunbelt Personal Firewall.'

4. Click 'Remove'.
(VISTA: Double click 'Uninstall.')

5. Please follow the rest of the prompts until you are able to click 'Finish.'

6. You will be asked to restart your computer, please do so.

Run the cleaner:
1. Please use the following link to remove all remaining components of the Personal Firewall:
http://www.sunbelt-software.com/suppo...

2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.

3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.

4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.

5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.

6. You will receive a window that says "Sunbelt Personal Firewall Cleaner." Please click 'Clean.'

7. You will now, get a message that your computer is shutting down. Please allow it to do so.

Reinstall:
1. Click on the following link to install the Sunbelt Personal Firewall:
http://go.sunbelt-software.com/?linki...

2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.

3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.

4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.

5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.

Installation wizard:
1. Welcome to the installation wizard for Sunbelt Personal Firewall. Click next.

2. Click on the circle next to "I accept the terms in the license agreement" and click next.

3. It will ask “Do you want to change the folder location of Personal Firewall?” Just click next.

4. Now you will receive a window that says Simple or Advanced. Please click Simple and choose Next.

5. Next you will see a window that says ready to install the program. Click install.

6. When The Personal Firewall is done installing it will say Finished, Click finish.

7. Now you will get a notice from your computer telling you that You must restart your computer. Please click yes.

8. After your computer restarts, please double click on the Personal Firewall icon that is now down by your time clock.

If you have more questions or need further assistance please feel free to contact us.

Thank You,

Sean Donnelly

Hello Frank,

It is possible that some of configurations files have been corrupted. This could have definitely caused the Firewall service to shutdown. I apologize for the inconveniences this has caused.

Please use the following utility below to reset Sunbelt Personal Firewall: You will need to copy and paste it within your internet browser.

http://www.sunbelt-software.com/suppo...

If you have more questions or need further assistance please feel free to contact me.

Thank You,

Sean Donnelly

Frank,

Please contact us directly at Support@sunbeltsoftware.com so that we can get the log information we need to find the cause of these problems.

Please let us know if you have any questions.

Thanks,
Peter