SureCom Solutions

Dear SonicWALL Aventail Customer,

We would like to inform you of a change to the support contract on your SonicWALL Aventail EX Series appliance(s). On June 1, 2008, all Dynamic Support 8x5 contracts on SonicWALL Aventail EX-750/1500/1600/2500 SSL VPN appliances will be automatically upgraded at no additional cost to SonicWALL E-Class Support 24x7. This upgrade, combined with SonicWALL support's in-house delivery model, provides a higher level of support services for SonicWALL customers with E-Class products. Your new E-Class Support 24x7 contract will provide you with the following:

- Direct access to our in-house team of highly-trained Senior Support Engineers
- 24x7x365 telephone and Web-based technical support
- Subscription to software and firmware updates and upgrades
- Advance Exchange hardware replacement in the event of failure
- Subscription to SonicWALL Service Bulletins and newsletters
- Access to electronic support tools and moderated discussion groups
- Invitations to SonicWALL Beta programs

Designed exclusively for customers with SonicWALL E-Class solutions, E-Class Support 24x7 delivers the enterprise-class support features and quality of service that companies require to keep their networks running smoothly and efficiently. You can find more information on SonicWALL E-Class Support 24x7 by reading the E-Class Support Services brochure.

Note: SonicWALL requires all E-Class solutions have an active E-Class Support 24x7 contract.

If you require assistance with your SonicWALL Aventail SSL VPN EX Series appliance, please contact SonicWALL at +1 866.360.1949.

SureCom Solutions, a USA company is not affiliated with SURECOM Technology Corp. of Taiwan. WE DO NOT OFFER SUPPORT FOR THE "UNAFFILIATED" BRAND NAME.

It appears that the manufacturer of the brand closed its doors leaving a large number of consumers with little or no hope for finding support. Those seeking drivers and support for UNAFFILIATED brand name SURECOM should search the many blogs and threads accessible from search engines.

Surecom Technology Corp. Contact Information:

Company Name: Surecom Technology Corp.
Contact Person: Unknown
Phone: +886/2-86926200
Fax: +886/2-86926162
Website: www.surecom.com.tw (WEB SERVER CLOSED)
Business Address: 6F, No.125, Sec. 2, Datung RD., Shijr City, Taipei, Taiwan 221.,,Taiwan(TW)

This is a space for an open conversation between you and other people with interests and passions in this company or organization. Sometimes representatives from the company or organization may take part in the conversation too.

This is a place for real people to get the most from their products and services, and for companies to get real with their customers. It isn't a collection of generic responses, but rather a community that collaborates on answers, solutions and ideas through conversation.

The community here isn't owned by any one person, company or organization. It is brought to life through the care and feeding of all the participants.

If you need some help getting started, go here. And be sure to go here to check out our community guidelines for some simple ground rules.

For questions, comments, ideas or anything you want to say to or about Satisfaction, please go here.