My tom tom one wont turn on I've had it charging for the 2 hrs. charging light is on held button down it will not turn on Where do I purchase this mem. chip?

Getting no where with customer service about a returned item and credit. I've got a so-called reference number but when I have called to check on the status of the credit to my account, customer service doesn't show a number like that. Also, every single time I call customer service there is horrible static and the calls cut out so I can't hear the service representative.

I have an Dell E1505 laptop computer on which I purchased an extended warranty. Recently the amber battery light has begun blinking. I was informed by a Dell customer resolution representative that the battery needs to be replaced and it is not included in the extended warranty. Neither the representative (nor the two representatives I spoke to before this issue was sent to the escalation department) could show me where the extended warranty excludes batteries. He read a battery warranty paragraph that states that the battery has a 1 year limited warranty and stated that this implies exclusion from the extended warranty. Since all Dell hardware has only a 1 year warranty and is subsequently covered by the extended warranty, why would the customer reasonably be expected to assume that the battery would not be covered by the extended warranty given that there is no express exclusion clause in the extended warranty. The representative could (or would) not give me the phone number for his supervisor and told me that my only recourse was to contact the Dell Legal Department however he could give me no phone number for the legal department either. Is this an example of Dell's deteriorating customer service?

Amazon offers an "A-Z" insurance policy whereby they will refund your purchase after investigating the issue, if your purchase did not arrive by the date the originally gave you. However, you have to wait 3 business days before submitting your claim. My purchase arrived during that 3-day period, so Amazon told me that my item arrived during the "wait period," and I'm not eligible for the refund. Sounds to me like Amazon gambles on the purchase arriving during that period and people cooling off. Amazon needs to either change to a 24-day wait time (from its current 21-day wait), or else honor the terms of its refund policy. The customer service people were rude to me, and I don't want to shop at Amazon anymore, after purchasing 4 years' worth of college textbooks and several other books there.

Everytime I try to log in as a guest to the Wildbit Live Chat lobby, it says: "You have left the room Beanstalk."

Is this because it is empty? Does anyone know what hours it is manned (I'm in the UK, which might explain why it's never got anyone in it)?

I just exchanged a TomTom One 3rd edition for a new one (same model) at Office Depot where I bought it because the first one was defective. The one I have now works fine (yeah!) but when I tried to use the TomTom Home feature allowing me to download the latest maps, I was told my account was already set up to accomodate the first unit and I wasn't allowed to change my account to reflect I wanted to use the second unit. I got an error message saying something like I can't change what unit my account works with more often than once every 6 months. And NOWHERE can I find a customer service number to CALL. What do I do?

Jeff Vaughn

I've had an upgraded eFax number for about three years, and while I've never been happy with their customer service (it's always a long and painful process if I have a question or problem), the service has worked fine.

In March I called customer service to change my eFax number to a new area code after a move, and was told by the rep that as a courtesy they would keep the old number active for three months at no charge. I said we didn't need it, he could go ahead and cancel it, that we rarely use the fax number and I would be notifying my clients of the new number. He persisted, I finally agreed to let him keep it on there under the condition that it be automatically canceled after the three month period was up. He assured me that it would be.

It's now been three months, and I just noticed a double charge for eFax on our statement. First through the live chat and then by phone we attempted to get eFax customer service to understand what had happened. After close to an hour, they disclosed that the previous person who took the change number request put it in as a "saved cancellation" that comes with three months free.

Apparently, eFax customer service personnel get commission for saving account cancellations (vs. nothing for just changing a number), and this guy decided to "reframe" my request as a result.

After going round and round with eFax customer service about whether or not I had originally asked to cancel my account (I finally got them with the question: "If I really wanted my account canceled, why would I have walked away that day with an EXTRA number in a new area code?") - they decided to give us a one-month credit. When asked for a refund to the card instead, they said they could not do that. That a refund "did not apply to me."

Huh?

In the end, tired of the running around we always have to do when eFax customer service is involved, we requested to cancel the account. Initially eFax said no, they planned to keep the account open. Come again? NO, we said, please cancel it immediately and refund the money for the extra, unwanted line that's already been charged.

After an hour and a half and a whole lot of frustration, the rep agreed to close the account and refund the payment for that extra line. But given their track record, I'll be monitoring my bill.

I purchased a multi-function Dell printer for my solo physician practice. My main concern with utilizing a Dell printer/fax/copier as opposed to a brand from a local vender with local service (ie Ricoh or Minolta) was timely service as this would be the only fax/copier/scanner in my busy office. However, the salesman reassured me that if I upgraded my warranty to “next business day on-site” he would guarantee me a technician in my office within one day to fix the problem. After a long discussion of this issue I paid and extra $249 for this level of service, as I knew if the machine broke I wouldn’t have time during a busy day to talk to telephone support and because he reassured me that the machine would always be fixed on-site within one business day.

My Dell printer/fax/copier broke on 5/12/08. I called Dell Support at 1130 a.m. on 5/12/2008 and requested a technician on-site service call the next day. Instead, Dell attempted to diagnose the problem over the telephone (which took quite a bit of my time) and mailed a part. I had to install the part myself (forcing me to take apart the machine and try to fix it myself, which again took a lot of my time) the next day, but unfortunately it did not correct the problem. I would have expected Dell to send a technician that day (24 hours after the problem was reported). However, Dell said they could only send a technician the NEXT business day (now TWO business days after reporting issue). When the technician arrived the second business day, he had neither the parts nor the equipment to fix the problem. He actually had to borrow my very expensive, very delicate, and sterilized surgical tools to try to fix the printer. He reported that he could not fix the problem and would have to order another part which would arrive in 1-2 days. As this would be 4-5 days after the problem was reported (and I expected NEXT business day) I found this to be unacceptable and requested a replacement. Dell Cusomter Service initially refused to replace the machine, but after talking to the manager and relaying that I had already been without a fax for three days he relented and agreed to send a replacement overnight. The replacement arrived broken and the replacement of that replacement was delayed for almost two weeks. I was left without a printer/fax/copier for over two weeks! Certainly not the "next business day on-site" service I paid for. In the meantime I had to purchase a replacement fax machine for $170 while I waited for a functioning Dell machine.

I do not believe I received the "next business day on-site" service I paid for. The technician did not arrive until the second business day, and did not feel that he could actually repair the problem for 4-5 days. A product is only as good as its support. I had expressed this concern with the Dell salesman when I initially bought all new computers and printers for my office. He assured me that "next business day on-site" meant exactly that; a technician would be at my office and the problem fixed within one day. That obviously did not happen.

The State of New York Attorney General recently won a multi-million dollar lawsuit against Dell for EXACTLY this same issue. He alleged that Dell charges extra for "next business day on-site" service, then forces the customer to try to fix the problem themselves with phone support and finally does not get a technician out "next business day". These are EXACTLY the issues I faced. Here’s the link to his office regarding the details of the lawsuit:

http://www.oag.state.ny.us/press/2008...

I would like a $249 credit for my worthless warranty "upgrade" and would like Dell to reimburse me $170 for the fax/copy/printer I had to purchase for use during the two weeks my printer was out (this was my only printer/fax/copier for my physician office). Unfortunatley I do not live in NY so I am not eligible for compensation under that settlement. Numerous letters, emails, and phone calls to Dell have not even elicited a response, much less a solution. I would urge others with this problem to do what I did and contact the FTC and their own state's attorney general.

Sorry for the long post.

I want to know if I am doing something wrong when I enter in my order# 5155544 it has been approximately 5 days since I placed the order and UPS still has no info about it. I also e-mailed customer service and I still have no response.

Thanks a bunch

Barbara K.

I went to a store with a coupon featured in Rogers' UR Magazine. According to the hype it would give me 50% off the actual Price of the item I wanted to buy. I grabbed the item and presented the coupon. The store personnel told me that they could not honor the coupon because it was unknown to them (the coupon had their logo and coupon code). Then I waited for them to clarify the problem and they told me that the item was already on sale by 30% off. I pointed to the fact that the coupon said that the 50% would be reduced from the actual sales price. They argued that they could not give me a 30% and then a 50% because it was against their policy. Then I inquired why would they include a coupon for that item in the magazine and not honor it. They told me to go talk to Rogers because it was their doing. So, I went to the Rogers store and the sales clerk said that they were not responsible for their coupons and he couldn't answer any of my questions. SO, right now I am a little bit more than pissed because their customer service doesn't know anything, their sales partners / affiliates don't know s**t and don't honor their own coupons.
...On top of that...
One of the sales guys at the store I presented the coupon to said that I could have "reproduced" the coupon, because it was not known to them. I kind of stared at him
(I was trying to figure out why the hell would anybody go through the process of recreating a "fake" coupon with official logos and official scan code and then present it at a store to risk being put in jail). Then one of the other sales guys said that it could not have been "made" because it had their code and it seemed like it had been ripped out of a magazine... (DUH!! really? that's what I said 30 minutes ago)

My final verdict on this:

That store just lost me as a customer, I will never buy there again. As for Rogers (screw the iPhone, they are the only ones able to offer it in Canada) as soon as my contract is done I am going to another company. I never had this problem with Telus, Mike or Bell Mobility. (by the way Fido is also a company of Rogers wireless)

On July 11, 2007, I purchased a pair of V-Moda Gold Edition VIBE in-ear headphones at the retailer, TekServe in Manhattan.

About two months later, the headphones began malfunctioning. The connection between the male-end of the headphones was not stable with the ear-phone jack on my iPod. Sound was unreliable and intermittant. I had not damaged the headphones in any way; they ceased functioning correctly on their own.

TekServe would not exchange them for me, because it was past their 10-day return policy. V-Moda has a limited warranty for one year. I could not find an 800 number to call them. So, I went to their warranty page and followed the instructions. I sent my headphones to them with a copy of my receipt.

Six months later, I haven't heard one word from them. They never sent me a new pair of headphones, and I don't know what happened to the damaged ones I sent in to them. I even filled out their customer service form online a 2nd time to complain, but still heard nothing. They totally screwed me.