You can now gauge the mood of the room (topic) in a glance with our nifty "Satisfactometer" graph on the side of the page:



If you see a tall bar under the frowny face you know you've got some damage control to do. What an exciting opportunity to turn it into a win by blowing your customers away with an honest, authentic response!

Clicking "Official Response" will designate your answer as the official word from your company or organization by attaching a nifty Official Response banner to your reply. It also keeps it sticky at the top of the page! Just be sure you don't use it on every reply or it may lose it's impact.

If an old topic has a new response, you can uncheck the old official response and mark the new one as "Official Response". You can also begin your response with the word "Update" or the like to indicate that it's new information.

Customer Idea: "I wish I could have posted more than one picture on my website"

Have you ever wanted to send a user to your event page rather than ours? Well, we have listened to your feedback and will release this functionality at the end of February.

This feature will specifically enable you to change the event page to one of your choosing. This link will propagate through the calendar and widget applications.

Why does facebook block normal users?

Hi all, first I just wanted to let you know I love your service and that I plan to keep using it.

However, I'm in the process of migrating my identity and have been trying to consolidate the services (and usernames) I use.

I was looking for some way to rename my account or remove it altogether, but wasn't able to find an option to do either.

Any help?

I think it's too much trouble for them. I know I get annoyed when I have to sign to comment in blogs.

Is this a worthwhile medium to do support?

Folks, we've noticed a lot of email invites to 2.0 wikis being eaten by various email systems.

I've outlined the steps you can take to get your users (a) Accounts and (b) access to your wiki:

(a) Get all your users set up with Accounts

1. Go to http://my.pbwiki.com and click "sign up" for a new PBwiki Account.
2. Make sure they all receive the verification email, and verify their Accounts.
3. Have your users email you from the address they used to set up the Account so you know who signed up with what email address.
4. Go to your wiki, and click on Settings in the right-hand corner, then Users.
5. Add each person's email address as a writer (or whatever access level you choose).
6. Each person should receive an email inviting them to the wiki. If not, don't worry, they still have access.

(b) Get your users access to your wiki:

1. Go to my.pbwiki.com
2. Enter the Account email and Password that was set up earlier
3. Click the name of the wiki you want to go to
4. Edit the wiki!

Note: If your users don't receive a verification email for their PBwiki Account, have them contact Support so we can get them set up.

We're working on ways to make sure these emails get delivered in the first place, but in the meantime, this is a reliable way to get everyone onboard.

Thanks for your patience.

Here's a list of questions that frequently pop up: http://plurk.ryanlim.com/help/

So how exactly do you add a shopping cart to your Synthasite website? The easiest way i found out was to was to simply copy and paste the code into the html widget.
Next question you are probably going to ask is how do i get that code? Well you can write the code yourself and copy and paste using this site: http://www.aspfaq.com/cart/ its insanely easy and I highly recommend you use it.

Here is my site: www.thrillawear.synthasite.com

is loving the get satisfaction help site, but thinking its TOO Ajaxian!

Would it be alright if the 140 charas could be extended to 150 or 155 or so charas? For those of us (*raises hand*) who give rather extensive messages, the extension of the minimal character usage to a more usable space for longer messages would be very useful. Thank you. 9-9

It would be helpful to have step by step installation instructions for this on-line, preferably in Wiki format, so that users could post problems and solutions related to their specific configurations.

Given that Fluid's support is now being handled by Satisfaction, it would ROCK to be able to use the same rich Help menu UI that comes with most apps:

http://www.flickr.com/photos/factoryj...

Imagine that the search actually searches Satisfaction through their API, and clicking the Help link would just open the Satisfaction system from within the Fluid instance. That'd rock!

It'd be really nice if there was a help button next to the seesmic submit video comment option. It's really got to throw some people off when they see it...

The goal is to set up Klik Jamaica so that the information on the site is essentially posted from the users and service providers on the site.

If this information is organized well, it will remain useful for everyone who visits Klik Jamaica.

Give us a call! Customer service is open between the hours of 7am and 3:30pm PST (-8GMT) Monday - Friday.

You can call us directly at 1-800-889-8969 If you're in North America. If you're outside North America our direct number is 707-827-7019.

Some helpful e-mail addresses for getting your question answered:
orders@oreilly.com - All Order Related questions
booktech@oreilly.com - Have a Book Problem? E-mail here!
accounts@oreilly.com - For account problems

You can now set the status on different topic types so your customers can see at a glance that you're listening and responding. Here's some Skitchin' to illustrate:

For Questions
Do this:


You get this:


For Ideas
Do this:


You get this:


For Problems
Do this:


You get this:


For Discussions
No status to set for Discussions because, well, they're just discussions.