Get your own customer support community
 

Add A Dedicated Forum

Why doesn't Talkshoe have a forum anymore? When I first started using Talkshoe, I remember the service having a forum that built on top of Vanilla. Not the most intuitive forum software available but it was nice. Now, the Talkshoe community has to figure out how to get to Get Satisfaction, sign up for an account and then post an issue into the appropriate area and this all takes place out side of the Talkshoe domain. Something doesn't seem right.

I propose that a subdomain be setup on talkshoe and a dedicated forum be hosted on this domain. You can use Vbulletin or what I recommend using is PHPBB3 and install the forum. Then, style it up a little bit, give it the talkshoe look and feel and then, create a usergroup for community liasons so that we can help each other instead of relying on Josh, Dave or any of the higher up technical support people. Plus, we can all chime in and help each other out as it relates to podcasting equipment, monetization, tips and tricks, advertising, etc. I think Talkshoe is at the point now where the community has reached a decent size and is worthy of being able to support itself if given the proper tools/place to do so. I don't believe Get Satisfaction is the place.

As for the Ning community site for talkshoe. Again, my main concern is that it falls outside of the Talkshoe domain. Why continue to push people to congregate outside of the domain? That makes no sense to me. For starters, the Ning site was started by someone who is not involved with Talkshoe anymore. So now, for community oriented stuff, we have to go to the ning site. For support we go to Get Satisfaction. Pretty soon, we'll need a roadmap to figure out where to go to do something.

I just think having a forum would eliminate the need for both services and could help keep things in house.
 
indifferent I’m Confused
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