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chat has been terrible, slow, and kicks people off it
the chat has been slow. In many cases people put in text and it takes seconds to appear on the chat or not at all. People are also losing the chat, the real time action of it is lost and people have to log in, even refreshing the page doesn't help. We have many on it who experience this. It seems to be the chat agent itself.
I’m frustrated
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The best answer from the company
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Thanks for reporting this. Our engineers are looking into this issue and we're investigating. We will respond again when we have any updates. I'll also be stopping in a few shows to test and make sure all is working well for the next week or so.
I’m glad you reported this!
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An update for you:
Our TalkShoe Live web client uses a protocol called Jabber. Jabber can be sensitive to network disruptions even when other websites seem to work fine. Jabber requires a constant connection between the user's computer and our servers – we’re constantly pinging back and forth to make sure the session is still alive. Performing bandwidth intensive activities on the computer or network such as downloading videos (for example), will likely affect the connection. We’ve done our best to make it as forgiving as possible, but on spottier internet connections (especially WiFi), disconnections can happen more often. Sometimes, there are just temporary problems that cause these disruptions and the problem will resolve itself. Clearing your browser cache will usually help.
All that said, TalkShoe Live Pro (Pro meaning "better"; still free) uses a more robust chat protocol. If you can motivate chat participants to download and install it (http://www.talkshoe.com/talkshoe/web/...), that will definitely reduce disconnects. At the same time, we're working to improve Jabber and the web-based client.
Regarding occasional audio streaming pauses, we're working hard to reduce those. In the mean time, users may occasionally hear the audio stop to "rebuffer". Assure them that nothing is lost during this rebuffering. When the buffer is refilled, audio streaming will resume where it left off. Look for more updates on this topic in the coming weeks.
Regarding calling into the show, there should never be problems for people calling in on cell phones and landlines. In January 2009 (for example), 100% of such calls were successful. However, VoIP callers (Skype, Vonage, ShoePhone, etc.) will experience a 1-in-5 failure rate based on typical internet performance (not related in any way to TalkShoe - this is for all applications as measured by US authorities).
The company says
this answers the question
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Thank you for the problem report. We found that 1 of our 12 chat servers was impaired. It has been restarted -- chat should be zippy again now.
By the way, chat clients sometimes get disconnected anyway due to internet connectivity problems. In general, the client should indicate loss of connection when you attempt an action and present the option to restart. This is normal operation.
The company says
this answers the question
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Inappropriate?Thanks for reporting this. Our engineers are looking into this issue and we're investigating. We will respond again when we have any updates. I'll also be stopping in a few shows to test and make sure all is working well for the next week or so.
I’m glad you reported this!
The company says
this answers the question
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Inappropriate?Thank you for the problem report. We found that 1 of our 12 chat servers was impaired. It has been restarted -- chat should be zippy again now.
By the way, chat clients sometimes get disconnected anyway due to internet connectivity problems. In general, the client should indicate loss of connection when you attempt an action and present the option to restart. This is normal operation.
The company says
this answers the question
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Inappropriate?UPdate to this first Chat trouble, It is occuring again now, plus people are automatically being kicked off, logged out. The audio for many is slow with breaks. There are many who experience this. It is making the whole segment very problematic. Even as Host, during the show, the chat stops for me, even though I try to keep it going by putting in messages. .
Please advise, chat, log in, and audio trouble in 2009 update
I’m sad, frustrated
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Inappropriate?An update for you:
Our TalkShoe Live web client uses a protocol called Jabber. Jabber can be sensitive to network disruptions even when other websites seem to work fine. Jabber requires a constant connection between the user's computer and our servers – we’re constantly pinging back and forth to make sure the session is still alive. Performing bandwidth intensive activities on the computer or network such as downloading videos (for example), will likely affect the connection. We’ve done our best to make it as forgiving as possible, but on spottier internet connections (especially WiFi), disconnections can happen more often. Sometimes, there are just temporary problems that cause these disruptions and the problem will resolve itself. Clearing your browser cache will usually help.
All that said, TalkShoe Live Pro (Pro meaning "better"; still free) uses a more robust chat protocol. If you can motivate chat participants to download and install it (http://www.talkshoe.com/talkshoe/web/...), that will definitely reduce disconnects. At the same time, we're working to improve Jabber and the web-based client.
Regarding occasional audio streaming pauses, we're working hard to reduce those. In the mean time, users may occasionally hear the audio stop to "rebuffer". Assure them that nothing is lost during this rebuffering. When the buffer is refilled, audio streaming will resume where it left off. Look for more updates on this topic in the coming weeks.
Regarding calling into the show, there should never be problems for people calling in on cell phones and landlines. In January 2009 (for example), 100% of such calls were successful. However, VoIP callers (Skype, Vonage, ShoePhone, etc.) will experience a 1-in-5 failure rate based on typical internet performance (not related in any way to TalkShoe - this is for all applications as measured by US authorities).
The company says
this answers the question
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Inappropriate?This is still an issue in CHAT -- sometimes the text chats take over 2 min to show up. This happens to me as well as EVERYONE listening to the broadcast.
I’m frustrated
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Inappropriate?I'm happy to report that we have identified a key problem with the jabber engine and have developed a fix. We are currently testing it and expect to roll it into production in the next week or two.
By the way, I did extensive testing myself during the peak period last Tuesday evening. I saw the same problem that you highlighted when joining larger or older calls using TalkShoe Live (the browser-based version). I experienced no such problems with TalkShoe Live Pro (the downloaded version) when accessing the same calls. I highly recommend trying out "Pro", at least during the next week while we're still living with the jabber problem in the "web" client.
All that said, there are other improvements in the works that will take more time. Please know that we remain committed to delivering a continuously improving service. To that end, please keep the feedback coming.
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