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Does the TalkShoe system limit how long a caller can be on the system?
I have been hearing a "You have 2 minutes left" message on various occasions throughout my experience with TalkShoe over the past 10 months. Sometimes this results in me or a caller being cut off, and sometimes it does not. I've had various theories about why they occur:
1. At first I thought it was because the TalkShoe system had "timed me out". This didn't make sense though because I was only 50 or 60 minutes in, and I had set up my call for 120 minutes.
2. Later on, I thought that perhaps this was because our callers were using phone cards, and the warning that I was hearing over the air from TalkShoe was actually coming from their phone card company. This was what I believed until recently.
3. Recently I've heard from a caller that she was cut off even though there were no issues with her phone - i.e., she was not using a phone card or, if she was, she had more than enough minutes left.
So... my question is: does the TalkShoe system somehow limit the amount of time that callers can be on the system? If so, can this time limit be increased or dropped all together? In some cases, it seems like people were cut off after being on the system for about 60 minutes. For our show, we often have more callers than we can fit in during our 60 minutes. So people end up calling in early and being on hold for a significant period of time (i.e., more than 60 minutes).
Any thought, ideas, comments you have are welcome.
Thanks!
1. At first I thought it was because the TalkShoe system had "timed me out". This didn't make sense though because I was only 50 or 60 minutes in, and I had set up my call for 120 minutes.
2. Later on, I thought that perhaps this was because our callers were using phone cards, and the warning that I was hearing over the air from TalkShoe was actually coming from their phone card company. This was what I believed until recently.
3. Recently I've heard from a caller that she was cut off even though there were no issues with her phone - i.e., she was not using a phone card or, if she was, she had more than enough minutes left.
So... my question is: does the TalkShoe system somehow limit the amount of time that callers can be on the system? If so, can this time limit be increased or dropped all together? In some cases, it seems like people were cut off after being on the system for about 60 minutes. For our show, we often have more callers than we can fit in during our 60 minutes. So people end up calling in early and being on hold for a significant period of time (i.e., more than 60 minutes).
Any thought, ideas, comments you have are welcome.
Thanks!
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Inappropriate?I hate it when a company denies that they have a problem and instead blames someone else, but in this case the problem likely has nothing to do with TalkShoe. First, there is no message in our system that says "You have X minutes left" or anything like that. Further, we do not cut off callers until they have been connected for 24-hours, even if/when your call is scheduled for just 15 minutes.
The only thing that can disconnect callers to TalkShoe is the host's "Terminate" button which ends the entire voice conference.
My guess is that people are experiencing random dropped connections due to the telephone network. This should be rare for landline calls (maybe 1 in 10,000), more common for cell calls (perhaps 1%-2%), and yet more common for VoIP calls (Vonage, Skype, etc.) where it could get as high as 20%. The longer a call goes on, the more likely a VoIP caller is to get dropped.
Sorry that I can't be more helpful. Do keep us posted on this issue. There's always some possibility that I'm wrong in pointing the finger at others. ;-)
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