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Having trouble unmuting myself (host) as well as callers.

So, when I launch the show, with Talkshoe Pro, I then proceed to call in via telephone. However, the show logs me in under my alternate user ID and thus, I cannot mute and/or unmute callers. How can I make sure that when I call into my own show, that it recognizes me as the user/host of the show?
 
sad I’m frustrated
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