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Lost audio
We lost our recording made last night. (Call ID 40164.) I think I did everything correctly, but there's no audio listed on the page for our most recent call. Can you help, or is this one really gone?
I’m anxious
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Inappropriate?Hi Bart,
We're aware of this issue. The Recording storage has had an issue and we're working to get that fixed.
Thanks for reporting this.
Josh Budde -
Inappropriate?Thanks for the quick reply. Do you know if this means the audio is lost for sure or recoverable? Or is that not clear at this point? -
Inappropriate?Hi Bart,
Nothing has been lost by us at TalkShoe. It was just a primary recording hardware failure on our end... We are now running on a backup recording disk and recordings should be processing and posting once again. If you notice slowness with regards to recordings, it is due to us running off of the backup disk. -
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Inappropriate?Not a problem, that is why I am here. Marking Solved.
Thanks for using TalkShoe!
EMPLOYEE
