Loading Profile...
Streaming Audio not working
Some people who tried to join on computer received the message: Streaming audio not available.
Are there certain browsers that do not support Talk Shoe audio?
What are the best browsers to use?
Are there certain browsers that do not support Talk Shoe audio?
What are the best browsers to use?
I’m frustrated
3
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The best answer from everyone
-
TalkShoe Live and streaming audio should work well in Internet Explorer (IE), Firefox, and Safari browsers. However, if a call is running (the host is dialed in and talking) but you cannot hear, you should see the label "streaming audio" and smaller white text that says "Trouble Hearing?"
Click the "Trouble Hearing" link and TalkShoe will switch streaming audio to your default audio player instead (iTunes, Windows Media Player, Real Player, QuickTime, etc.). This fixes the problem most of the time.
If you do not see the "Trouble Hearing" link, it's likely that streaming audio has failed for the given call. This affects about 1% of calls and TalkShoe expects to improve that rate in the coming weeks.
The company says
this answers the question
Create a customer community for your own organization
Plans starting at $19/month
-
-
Inappropriate?TalkShoe Live and streaming audio should work well in Internet Explorer (IE), Firefox, and Safari browsers. However, if a call is running (the host is dialed in and talking) but you cannot hear, you should see the label "streaming audio" and smaller white text that says "Trouble Hearing?"
Click the "Trouble Hearing" link and TalkShoe will switch streaming audio to your default audio player instead (iTunes, Windows Media Player, Real Player, QuickTime, etc.). This fixes the problem most of the time.
If you do not see the "Trouble Hearing" link, it's likely that streaming audio has failed for the given call. This affects about 1% of calls and TalkShoe expects to improve that rate in the coming weeks.
The company says
this answers the question
1 Comment Add a comment
This answers the question
-
Dave, or anyone from TalkShoe, are you available now for troubleshooting a show that is not streaming? -
Inappropriate?Our show is on right now and Streaming Audio is showing as Not Yet Available for everyone as far as we know. What can we do to fix? -
Inappropriate?This is when you should attempt to contact the Support Team.
I am available at joshb@talkshoe.com, BuddeJosh on Skype and my phone line which forwards to my cell is 585.682.2594.
Josh Budde
Support Specialist -
Inappropriate?B Kayne - Is it possible that you are not calling into TalkShoe at 724-444-7444 (or as an alternative, using VoIP to connect)? This is a key step in starting your call. The TalkShoe Live client is only half of the set-up equation.
-
Inappropriate?Dave - no, that's not possible. We had 7 - 10 people dialed sucessfully into the 724 number, including the show host, plus another 40-70 trying to listening to the streaming of the show, all unsuccessfully. The question we have is, when this happens, is there any way to get it resolved for that show? We tried the +1 724-935-8265 number listed on the site, and no one apparently monitors it since we never got a call back. And 12 hours after the show we receive this reply on these boards:
Josh Budde, Official Rep, replied 3 hours ago
This is when you should attempt to contact the Support Team.
I am available at joshb@talkshoe.com, BuddeJosh on Skype and my phone line which forwards to my cell is 585.682.2594.
Can you let us know how best to deal with these issues? What might have caused it? What to do in the future? Thanks. Bob (bob@Livingcompassion.org, 415-648-2775)2 Comments Add a comment
This answers the question
-
Yep. Exactly the problem I had.
-
Hi - this is Michael. I am the host of this show that did not stream yesterday. It's called "Open Air with Cheri Huber", the call ID # is 15406, and we broadcast on Tuesday's from 7:50 PM - 9 PM ET. My question is the same as Bob's (bkayne). If we realize, in the moment that the show is supposed to be live, that listeners are getting a message that the streaming audio is "Not Yet Available" or there is some other real-time glitch, who can we contact who might be able to look into the problem right then? Is Josh Budde's cell phone the best way to go for support? Many thanks. -Michael
-
Inappropriate?You should try and contact someone on the Support Team. The best route is if it is before 9PM try and Contact me at 585.682.2594.
Not sure if Dave is giving out his Cell for this - That'll be up to him to give that away for this reason.
btw, Some of us monitor the TalkShoe Twitter account and you can attempt reporting it there as well.
The Engineers are working very hard to get this issue fixed and I am sure you'll see a Tweet and Blog Post once the issue is fixed.
Thanks for using TalkShoe.
Josh Budde
Support Specialist -
Inappropriate?Our calls start at 6pm PST. Will that number still be good then? If not, is there a support number that will be answered at that time? I did actually try the twitter account, but everyone must have gone home. Thank. Bob
-
Inappropriate?We saw an instance of this for group call 14470, episode 57 started at
07/05/2008 11:59 PM EDT. Slightly different as I believe it said "no stream available" as opposed to "Not Yet Available". Listeners on the phone could hear fine.
After the show I had the host create a private group call and streaming worked fine, so it seemed to be a sporadic problem and not a system one.
Prior to the show the host had the problem that when trying to unmute herself the mute icon would blink and she would find herself muted again, therefore the host hung up and called in a couple of times until she was able to unmute herself OK... it was only after the show was underway that she noticed no stream was available... perhaps calling in and hanging up repeatedly is what caused the streaming software to become confused?
EMPLOYEE
