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Talkshoe Live Pro & Windows 7 compatibility
I'm trying to run the Talkshoe Live Pro application on Windows 7 to host my call, but it crashes with errors when trying to run. I have switched it to run in compatibility mode for WindowsXP with SP2 and SP3, but on each occasion, the following error message is displayed:
java.lang.NullPointerException
at java.awt.Dimension.<init>(Unknown Source)
at javax.swing.plaf.basic.BasicProgressBarUI.getPreferredSize(Unknown Source)
at javax.swing.JComponent.getPreferredSize(Unknown Source)
at java.awt.BorderLayout.preferredLayoutSize(Unknown Source)
at java.awt.Container.preferredSize(Unknown Source)
at java.awt.Container.getPreferredSize(Unknown Source)
at javax.swing.JComponent.getPreferredSize(Unknown Source)
at javax.swing.JRootPane$RootLayout.preferredLayoutSize(Unknown Source)
at java.awt.Container.preferredSize(Unknown Source)
at java.awt.Container.getPreferredSize(Unknown Source)
at javax.swing.JComponent.getPreferredSize(Unknown Source)
at java.awt.BorderLayout.preferredLayoutSize(Unknown Source)
at java.awt.Container.preferredSize(Unknown Source)
at java.awt.Container.getPreferredSize(Unknown Source)
at java.awt.Window.pack(Unknown Source)
at com.pcs.client.ProgressWindow.initUI(ProgressWindow.java:30)
at com.pcs.client.ProgressWindow.<init>(ProgressWindow.java:20)
at com.pcs.client.AutoUpdateClient.checkAndUpdateComponents(AutoUpdateClient.java:270)
at com.pcs.client.AutoUpdateClient.main(AutoUpdateClient.java:183)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
I hope you can fix this error soon.
Thank you</init></init>
java.lang.NullPointerException
at java.awt.Dimension.<init>(Unknown Source)
at javax.swing.plaf.basic.BasicProgressBarUI.getPreferredSize(Unknown Source)
at javax.swing.JComponent.getPreferredSize(Unknown Source)
at java.awt.BorderLayout.preferredLayoutSize(Unknown Source)
at java.awt.Container.preferredSize(Unknown Source)
at java.awt.Container.getPreferredSize(Unknown Source)
at javax.swing.JComponent.getPreferredSize(Unknown Source)
at javax.swing.JRootPane$RootLayout.preferredLayoutSize(Unknown Source)
at java.awt.Container.preferredSize(Unknown Source)
at java.awt.Container.getPreferredSize(Unknown Source)
at javax.swing.JComponent.getPreferredSize(Unknown Source)
at java.awt.BorderLayout.preferredLayoutSize(Unknown Source)
at java.awt.Container.preferredSize(Unknown Source)
at java.awt.Container.getPreferredSize(Unknown Source)
at java.awt.Window.pack(Unknown Source)
at com.pcs.client.ProgressWindow.initUI(ProgressWindow.java:30)
at com.pcs.client.ProgressWindow.<init>(ProgressWindow.java:20)
at com.pcs.client.AutoUpdateClient.checkAndUpdateComponents(AutoUpdateClient.java:270)
at com.pcs.client.AutoUpdateClient.main(AutoUpdateClient.java:183)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
I hope you can fix this error soon.
Thank you</init></init>
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The best answer from the company
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Thanks for reporting this, I have added this to the list of issues for TalkShoe Engineers to look into. One of us will get back to you as soon as possible on any updates on the Issue.
Josh Budde
Support Specialist
The company and 1 other person say
this answers the question
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Inappropriate?I personally would recommend that you uninstall it from Windows and then re-install it... If this doesn't work, the TalkShoe Support Team should be able to help you further with this.
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Inappropriate?Hi Josh
I uninstalled and then reinstalled TalkShoe Live Pro as you suggested, but I'm still having the same problem unfortunately :(
Additionally, another thing which it does if you could also fix please... it switches off the Aero theme too, which is quite frustrating:
Thanks in advance -
Inappropriate?I updated Java today to the most recent version, but this error is still happening.
It's been over a week now and still no reply from a member of staff regarding this error, any chance of a response with what the problem might be and if it there is any hope of this being fixed please?
1 person says
this answers the question
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Inappropriate?Thanks for reporting this, I have added this to the list of issues for TalkShoe Engineers to look into. One of us will get back to you as soon as possible on any updates on the Issue.
Josh Budde
Support Specialist
The company and 1 other person say
this answers the question
-
Inappropriate?I have a quick and dirty patch to get this working on win7.
In short i replaced the jre that comes with the program with a freshly installed one and downloaded msvcr71.dll and put it in the talkshoe.exe directory
inside the talkshoe directory, is a folder names jre... delete its contents and go to your java program directory and copy the contents of jre6 into the jre directory then download msvcr71.dll and put it inside the directory containing talkshoe.exe and all should be well
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