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The TalkShoe Pro Client won't allow me to record or talk.
I'm able to connect to shows, but the host of the show is unable to un-mute me. The button is grayed out entirely. Similarly, when I'm attempting to host a show, I have the same issue, but the "Start" and "Terminate" buttons are grayed out, as is the "Next in Queue" button.
I have tried this from two PCs on Firefox 3, Internet Explorer 6 and Firefox 2, using both Windows XP Professional and Windows XP Home. Both PCs enable sound and have microphones and headphones connected. I have disabled the Windows firewall (I don't have another firewall) and the router firewall, to no avail. TalkShoe Pro is installed, I'm registered for an account and have a PIN number when trying to use the ShoePhone, which says it is connected. I have Java 6 and the latest version of Shockwave/Flash. The microphones and headphones have been tested and do work.
What do I need to do to make this work? I have no problem connecting to other internet services nor do I have problems hearing the calls as they're recorded. Here's a screenshot of what I'm experiencing.
UPDATE: I went to the trouble of taking the cable off the side of my house, rerouted it through the basement, moved the cable modem and router down there and slapped it all back together and made a wired connection to the internet with the router, and directly into the back of the cable modem. Still--nothing. Please help!
UPDATE x2: Still won't work, but I noticed that when I launch the client, it says it's still awaiting the Host to join in the "Live Now" list.
I have tried this from two PCs on Firefox 3, Internet Explorer 6 and Firefox 2, using both Windows XP Professional and Windows XP Home. Both PCs enable sound and have microphones and headphones connected. I have disabled the Windows firewall (I don't have another firewall) and the router firewall, to no avail. TalkShoe Pro is installed, I'm registered for an account and have a PIN number when trying to use the ShoePhone, which says it is connected. I have Java 6 and the latest version of Shockwave/Flash. The microphones and headphones have been tested and do work.
What do I need to do to make this work? I have no problem connecting to other internet services nor do I have problems hearing the calls as they're recorded. Here's a screenshot of what I'm experiencing.
UPDATE: I went to the trouble of taking the cable off the side of my house, rerouted it through the basement, moved the cable modem and router down there and slapped it all back together and made a wired connection to the internet with the router, and directly into the back of the cable modem. Still--nothing. Please help!
UPDATE x2: Still won't work, but I noticed that when I launch the client, it says it's still awaiting the Host to join in the "Live Now" list.
I’m frustrated.
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Inappropriate?You are to be commended for documenting the problem so beautifully. It makes it much easier to figure out where to focus.
Clearly, ShoePhone is not connecting even though the VoIP software client "thinks" that it is. That's why the icons remain grayed-out (this aspect of status is provided remotely from the perspective of our central voice conference bridge). There could be several reasons for this connection failure. I'm guessing that your router is correctly enabled (not blocking) on ports 4000, 4001, & 5060 but please confirm that's true. More likely, your cable company may be blocking VoIP packets. Some of them do this so as to avoid conflicts with their own VoIP telephony services. You may or may not be successful getting them to acknowledge, let alone address, this problem.
Recommended fix: Please try a different VoIP client. The three most popular are SJPhone, Gizmo5, and X-lite (all are free to install and use with TalkShoe). You'll have to call the TalkShoe conference bridge IP address (66.212.134.192 or with Gizmo 123@66.212.134.192) and then bring up the touch tone dial pad to manually enter the call ID and your PIN when requested (all of this happens automatically with ShoePhone).
If none of these clients work, it's definitely your cable co. In that case, if they don't relent you'll have to use a land-line or cell phone.
In any case, you'll use TalkShoe Live in exactly the same way to control your call, regardless of how you call in.
One last point: The "request-to-talk / next-in-queue" button will remain grayed-out until you're muted (participant mode) or one or more callers have requested to talk (host mode).
The company and 2 other people say
this solves the problem
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Inappropriate?Thanks for the compliment, but if anyone is to be commended, it would have to be the host "Guessed" who hosts a TalkShoe help show here: http://www.talkshoe.com/talkshoe/web/...
We walked through some basic steps which I had previously gone through, then tried two different VOIP clients before making a connection. First was SJPhone, which gave an infinite loop of button-tones before timing out and failing the connection. The second was Gizmo5, which has worked beautifully. Last night between 4am and 5am Central, I was finally able to conduct an hour-long test call with no interruptions and no noticeable lag. The recording had excellent quality.
Either way, you're right about my ISP. It's Comcast, and they've become quite infamous for these sorts of things as of late. Even Congress seems to think so :)
What I've discovered, sans ShoePhone connectivity, is that your TalkShoe software was working exactly as intended with the grayed-out buttons, and actually, it was working in a way any competent developer would have it. It doesn't make much sense to have control over a recording session you aren't connected to, after all.
Anyway, thank you for the thorough response. Coupled with the gentleman with the help show, you could say I'm more than impressed with the TalkShoe community. Best wishes!
I’m gratefully ecstatic!
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Inappropriate?It was a long haul sorting this one out, but we got there in the end!
I'm glad we eventually got you connected and working with good sound quality "Frinker", good luck with your call series :)
Oh and... thank you very much for your kind comments.
Regards
Guessed
