Important Friend Book and handshake announcement
First of all, a sincere apology to all of you for this belated response. Second, heartfelt apologies to the people who were affected by this problem.
Here's what happened. The algorithm for matching of address cards was overly relaxed, meaning that matches were made that should not have been made. We did not discover this issue prior to the release because we were unable to test the feature with more than a dozen users (pre-AppStore launch, it was impossible to let outsiders test the app).
Last night, Friend Book was released. Four or five hours after the app was released, we saw the first of the reports above. Within one hour of being made aware of the issue, we removed Friend Book from the AppStore to ensure that no more users would install the app and that we could fully evaluate the issue before making the app available again. Shortly therafter, we disabled the handshaking feature on our web servers to prevent any further exchanges of address cards by the people who had already downloaded the app. Any attempts to exchange address cards after that time would result in the red error screen or a similar error.
In sum:
- The app was available for download for about 5 hours before we pulled it from the AppStore and disabled the handshake feature. We believe it was downloaded by several hundred users, and the handshake feature was used several hundred times
- Users who still have the app installed cannot exchange address cards, so there should not be any residual risk, but we do recommend that users remove the app
- The only address card affected is the Me card selected as part of the handshake feature. No other address cards were ever sent to our servers, and therefore no other addresses were ever jeopardized. No address cards are stored on our servers.
We take this issue very serious, as we hope is demonstrated by the steps we took. We will not release this application again until we are absolutely certain that there is no privacy risk to users. Earning our users' trust and respecting users' privacy is very important to us. We are working on a best-of-breed privacy policy for all of our apps and expect to publish that in the near future. We will also examine our development and QA practices to prevent further privacy related issues.
We apologize again to everyone affected by this.
Sincerely,
Bart Decrem
CEO
Here's what happened. The algorithm for matching of address cards was overly relaxed, meaning that matches were made that should not have been made. We did not discover this issue prior to the release because we were unable to test the feature with more than a dozen users (pre-AppStore launch, it was impossible to let outsiders test the app).
Last night, Friend Book was released. Four or five hours after the app was released, we saw the first of the reports above. Within one hour of being made aware of the issue, we removed Friend Book from the AppStore to ensure that no more users would install the app and that we could fully evaluate the issue before making the app available again. Shortly therafter, we disabled the handshaking feature on our web servers to prevent any further exchanges of address cards by the people who had already downloaded the app. Any attempts to exchange address cards after that time would result in the red error screen or a similar error.
In sum:
- The app was available for download for about 5 hours before we pulled it from the AppStore and disabled the handshake feature. We believe it was downloaded by several hundred users, and the handshake feature was used several hundred times
- Users who still have the app installed cannot exchange address cards, so there should not be any residual risk, but we do recommend that users remove the app
- The only address card affected is the Me card selected as part of the handshake feature. No other address cards were ever sent to our servers, and therefore no other addresses were ever jeopardized. No address cards are stored on our servers.
We take this issue very serious, as we hope is demonstrated by the steps we took. We will not release this application again until we are absolutely certain that there is no privacy risk to users. Earning our users' trust and respecting users' privacy is very important to us. We are working on a best-of-breed privacy policy for all of our apps and expect to publish that in the near future. We will also examine our development and QA practices to prevent further privacy related issues.
We apologize again to everyone affected by this.
Sincerely,
Bart Decrem
CEO
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Inappropriate?Yes thank you! Best of luck getting the finished product out the door quickly!
I’m satisfied and anticipating
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Inappropriate?Thank you for the heads up... at least I know I don't have to check iTunes every 10 minutes. Wouldn't you cross post this on the Tapulicious blog?
I’m confident
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We'll definitely post to the blog when it goes back up. -
Inappropriate?will there be a voice dialing option for friendbook? i'd love to see that from you guys since you make such fun apps.
I’m ready and waiting
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Inappropriate?will we (current users) be notified of the update when you put it back up in itunes. and do you have any idea when you might have it up an running again.
I’m i'm anxious
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Inappropriate?looks like an awesome app to separate friends, business, etc. Handshake feature is an ingenuous idea considering how often some people add new contacts.
I’m Appreciative yet eager
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Inappropriate?If you already have Friend Book installed, the App Store should notify you of update. We'll also post on the blog and here in GetSatisfaction when it goes live again.
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Inappropriate?Ok, I see what happened. But the 'handshake' ability is not at all what I am interested in. The Address Book. That is what I need. Contacts do not work on PC's you have a thousand phone numbers and no way to divide them into...Friends...Family....Work....Office....JUST PUT THE FRIENDS BOOK OUT THERE.....and they will come. I would never use the handshake device anyway. Why would I want someone else to have numbers to people close to me. Just let us have the Phone Book. Please.
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Inappropriate?I too am mainly interested in the contact book. The handshake idea is cool but it would be nice to have the contact option only until the handshake is fixed.
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Inappropriate?can't wait to download it when it's out! the design of your apps are just gorgeous! Keep up the AWESOME work!
I’m excited
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Inappropriate?When are you going to put it back as it has been days and I am eagerly waiting. :D
I’m excited
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haha. daysss. =P I'd give it another... fortnight maybe? -
Inappropriate?Hello again. Have been watching for any news on 'Friend Book' This looks like "OLD" news. We all know what and why it got pulled. The real question is...why not just put out the Address Book. Ya know there is nothing out there that gives up the ability to group our contacts. And if anyone else would like to stop scrolling though hundreds of names to find the one you want to call......(although it is fun to watch all the names fly by) Just give us more info as to what the Phone Book realy is. I have a PC and working with Windows Contacts is not much fun. I have tried Google also, but it has no way of grouping...work, family, friends, at all. I would like to know if 'Friend Book' has that ability. Not having the app to look at, I just don't know.
I’m frustrated
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Inappropriate?I'm assuming this app is scrapped because the guy who wrote it got canned for wanting Tapulous to build useful, intuitive applications.
I’m still enjoying my ultra-rare copy of FriendBook.
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Inappropriate?Don't worry, Friendbook is still in the mix. Since it was pulled for a privacy issue, we won't release it until the handshake feature is 100% fixed.
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Inappropriate?Well let's see.....how long has it been now....over a month.
I, like many other people who are waiting to put
"ALL" there addresses, names and contact numbers into
my iPhone....but wait....the 'Freind Book' might be out soon...I should put all that work off until ....... they fix the handshake....no.....who knows when that will be?????.
Geee, should I get the next best Phone Book app. I can find, yeah. But what to do when Friendbook does come out??? So many choices.....what to do?????
I’m unsure
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Inappropriate?It's not even on Tapulous's front page anymore. What is the true status of Friendbook? Can the users get a comprehesive update here? It's been a month longer than initially stated.
I’m worried
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Inappropriate?We don't yet have a definitive schedule for its release. We'll be making a blog post in a few days with some actual info.
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Inappropriate?Thank god! At least there's a reply from you people! Still waiting for the app which I couldn't even get my hands-on...
I’m thankful
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