Tapulous, Whats Wrong?
Ok, So I've been playing Tap Tap since the jailbreak days and I've been following Tapulous all this time, but some things are really getting under my skin.
1. UPDATE YOUR FANS. Ok? I've said it before and I'll say it again: You don't want to see a crowd of angry apple users on your tail. Rogers in Canada found that out the hard way when they decided to withhold iPhone 3G and 3GS details until last minute. If something is late because you had to rush another product out or theres a bug that needs to be resolves (ex. Riddim Ribbon) then just let us know. Don't be all secretive and completely ignore every Get Satisfaction topic on it (or worse, reply with "idunno"). I might as well throw the Twitter account into a new Vaporware list.
2. It seems that aside from the Tap Tap series, every other tapulous app is completely ignored after its release. Fortune, I can understand since Kyle was only an intern. But Twinkle, Collage, Friendbook, Tweetsville. Even the older special edition Tap Taps. Have you guys decided to be a one app company and throw out all your old apps?
I don't mean to sound whiny and I apologize if I come across that way, but for a company thats been around since the first iPhone, it seems like Tapulous really has yet to fully understand its own fanbase. I've been around GS for a couple days and it seems like a fair number of other users seem to share this sentiment.
What do you guys think?
1. UPDATE YOUR FANS. Ok? I've said it before and I'll say it again: You don't want to see a crowd of angry apple users on your tail. Rogers in Canada found that out the hard way when they decided to withhold iPhone 3G and 3GS details until last minute. If something is late because you had to rush another product out or theres a bug that needs to be resolves (ex. Riddim Ribbon) then just let us know. Don't be all secretive and completely ignore every Get Satisfaction topic on it (or worse, reply with "idunno"). I might as well throw the Twitter account into a new Vaporware list.
2. It seems that aside from the Tap Tap series, every other tapulous app is completely ignored after its release. Fortune, I can understand since Kyle was only an intern. But Twinkle, Collage, Friendbook, Tweetsville. Even the older special edition Tap Taps. Have you guys decided to be a one app company and throw out all your old apps?
I don't mean to sound whiny and I apologize if I come across that way, but for a company thats been around since the first iPhone, it seems like Tapulous really has yet to fully understand its own fanbase. I've been around GS for a couple days and it seems like a fair number of other users seem to share this sentiment.
What do you guys think?
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Inappropriate?I agree with you 100%!! We purchase their products so we should be informed. With any product worldwide, they inform their customers. Tapulous does not understand this ideology yet. Tapulous you better step up your game dude!! You have lied to us already, regarding Riddim Ribbon being released last month. UNprofessional to say the least.
I’m ANGRY
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stop playing on our emotions, it is sickening. if you would like to continue doing this, maybe change to being a producer for the next saw movies. you major in playing with emotions, you will be a success in that field. I'm sorry, but I am sick of being uninformed and being subjected to unprofessional attitudes and knowledge. -
Inappropriate?Quote " I don't know when ridim ribbon is comming out" ed himself ..
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Look at the youtube video... the CEO stated October... -
Bart is the name.... I think you've forgotten how long it takes for apple to review a app... Like 9000 years.... If ed dsnt know When it's coming out eather they dnt trust ed with secrets or ITS IN REVIEW -
So Ed has been unhelpful (no offense, Ed). Ed is clearly the only employee at Tapulous (and in extension, GS) and if he doesn't know, then no other employee in the company will know.
I'm sorry if I'm picky, but "I don't know" is simply not a good answer from the company developing the application. If this was being outsourced to another iPhone app developer, then I could understand. But Tapulous develops their own apps, so they don't really have an excuse for not being in their own loop.
The majority of the medium sized app developers have a blog to let their users know when an application goes into approval to lift any blames of delay away from them an onto Apple. IF, as you say, it is in review, then I'm surprised Tapulous hasnt announced it, especially since it's the fastest way to build hype on every blog and social network.
And blame Apple for not hiring more people. There are 40 people at Apple responsible for approving apps and their updates and each app needs two thumbs up before being released.
(By the way, if you could slow down and check your typing, much appreciated) -
seriously, I think Ed and Krohn are the only Tapulous employees who goes on GS. and believe me, after only being on GS for a month, I can tell Ed's a friendly, helpful (most of the time) employee. Not to mention a bad liar (No offence. :D) So what I'm trying to say is to err.. Get more employees to GS. And answer more our issues. You guys have a lot of unanswered questions or problems in your company page. Oh and 1 last thing, when exactly IS Riddim Ribbon gonna be released? Is it gonna be like TTR3? Nothing but delay, delay, delay? -
@ Joey Wong, it is already delayed (was supposed to be released last month)!!! -
@Marstroke exactly. another bad example of Tapulous' timing AND Apple's reviewing time. Nothing but disappointment. -
Yeah, think tapulous likes us to be disappointed. It seems to be their tendency. -
Yeah, think tapulous likes us to be disappointed. It seems to be their tendency. -
but then, think of how happy you and I were when it came out. -
TTR3? Yeah we were. But kinda annoyed too, cause it was VERY late. Riddim Ribbon is catching up to the lateness. -
What about zach jess and Bart there all on gs and if there all away there's allways someone different -
hey Dan! :D mostly I see Ed and Ed only. Don't know about you. -
Inappropriate?*Yawn*...emos.
I think Walgreens is open 24/7, so you have plenty of time to get the next supply of razors for the next whinefest. -
LMFAO AHAHAH -
Inappropriate?Another complaint thread? They just keep getting better and better with time.
The above post made me chuckle. -
Ikr!! I was like calm down it's not like there's some new flu with no cure for it -
LOL just wait until it's released. The complaint wave is gonna be better! -
Inappropriate?whine whine whine. We're a small company with huge releases and huge amounts of work. Sorry if we don't meet your expectations, but come on. What we do give is pretty damn good right? Isn't that what matters? Who cares how late it is? We gave it to you for cheap.
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Inappropriate?Aw come on guys! I hope you know we don't want you disappointed! In any app development there are hurdles, unexpected obstacles, and other things that need to be taken care of...
I assure you -- we're not just waiting for a date... the dev team is working hard on it right now (literally). It takes time to make something AWESOME.
We're not that company that releases a half finished product. We want it to be great right from the start.
As to a date? I'm not sure! (honestly). When we're closer -- and when we know anything concrete -- we will let you know via the blog, the Tap Tap Reporter, and any mountain-top we can find. -
about tap tap reporter i signed up but im not recieving it posted a couple of topics somebody said you have to change my profile info or something can you give me an estimate of how long it will take for me to start recieving my reporters or member trakcs? THanks! -
Ed, Ed, Ed. See what I told ya? He's the one checking up on GS (quite often) And er, they're still working on it?! That means it's not posted to Apple yet, which means it could be WEEKS before we can play it? Ed, please tell me I'm wrong (about the RR part) -
Have patience!! Would you rather play something broken? I'm sure you wouldn't.... -
@joey Yeah but so do jess and the other rep's team xP eds not the only one here... And when u put ed and zach together u laugh for 4 hours literaly!!! -
THANK YOU ED. THAT WAS ALL WE AS A COMMUNITY WANTED.
ALL we were asking for was acknowledgement that the app is late and that the dev team behind it is still working on it. We DO realize that it's a huge burden and we DO appreciate folks like Ed who make the effort to keep us informed. The fact that ED HIMSELF is kept in the dark means that communication failure has become a companywide problem. The people dealing with the customers should be armed with all the information they need so that the ones in the background can work with interruption from the public.
krohn, Emeraldcollector, and DX-Chain. Perhaps its something to do with thinking logically, but if you are getting "ANOTHER COMPLAINT THREAD" and it's been the 800th, MAYBE it would be a good time to step back and check whether the complaints carry any weight to them.
krohn, i'm sure that can be argued on the second point and I realize that, but I'm under the impression that, considering that you guys have a blog, it PROBABLY would not be far too much of a hassle if you posted a short update, right? Or maybe you have an elaborate blogging system that demands 8 hours of coding work to update.
If people are whining because they want to purchase a PAID app from YOUR company, it would probably be a good idea invests just a tad more time into them. We are not complaining that the lite version of an app doesn't have the features as the paid one, ok? We are complaining that we can't BUY YOUR APP.
Customer should always comes first, regardless of industry.
danielth, you'll see that I've already addressed your reply in my first point. and riddim ribbon was not my only concern on this.
Emeraldcollector and DX-Chain. Thank you for posting comments with zero relevance to the topic at hand.
I tried to be completely coherent in this because I too get annoyed by the people who whine on and on when they don't get their way. Apparently some people in this community simply can't tell the difference. Did any of you actually bother to read past the first sentence before jumping in guns ablazing? -
Hey Ed, you're amazing. :) I still have my awesome points right?
@PureEminences: maybe it's because of the fact that (this thread being the 800th) is just really annoying? Spamming never helps.[read this over, and over, and OVER again until you GET IT.]
Guns ablazing? Hardly. Another complaint thread? yes. Because you're repeating the same old thing-update your faaans! tell us what's going onnn! D: bawbawbaw. Props for coherency, but I revoke them for your lack of covering up the fact that all you've done is changed around what everyone else has been saying. Sorry you've been left in the dark, but shit happens.
And because I'm a nice bitch, you're welcome :D -
@Joey Wong - Other Tapulous employees are around, and you'll see them speak up from time to time... even Bart (CEO) hangs out here sometimes. Since we're already downing coffee like it's going out of style, AND coupled with the fact that I don't do any Obj-C coding, it's a better use of all our time for me to hang out here - and the dev team keep their noses in xcode.
@PureEminences - It is absolutely not a breakdown in communication. We are a very small company so everyone is involved in just about everything. Please understand that we are working hard to bring you the game asap, we don't have an ETA only because we don't want you to expect a date and be disappointed (as in October)... When we're closer, and we DO have concrete info (as I said above), we will let you know. -
Inappropriate?Maybe you guys @ tapulous could give previews/ETA's of upcoming apps like Riddim Ribbon and an 'insider' look @ the shop via live ustream broadcasts (like smule does) ?
I’m thinking that would be cool.
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That could be cool, but I don't have a sweet talk-box like Travis does.... ;) -
Actually last time he mentioned in one of the streams he said that he knows how to make talk-boxes for a cheap price, maybe he can make you one for as low as.... $120 or so ;) -
Hah yea when he came by the shop he mentioned that too... and he'd even show us how to do it.
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